Guest Services - Washington, United States - Hornblower Inc

    Hornblower Inc
    Hornblower Inc Washington, United States

    1 month ago

    Default job background
    Description
    Starting pay - $17/hr plus tips

    City Experiences is seeking a Deckhand for our City Cruises - Spirit of Washington & Odyssey dining operation in Washington, DC


    About Us:
    City Experiences' passion is to provide amazing experiences on land and water.

    Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

    If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.



    About You:
    This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.


    About the Opportunity:

    The successful Deckhand is responsible to maintain the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking.



    Essential Duties & Responsibilities:
    Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
    Follow safety procedures in order to ensure the protection of passengers and vessel
    Participate in routine safety drills to prepare for major incidents
    Handle lines to moor vessels to pier
    Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
    Assist Captain and supervisory personnel in maintain vessel equipment and systems such as HVAC, engine, and technical equipment
    Maintain the cleanliness and safety of all common areas
    Sweep, mop, and wash down decks and exterior to remove dirt, and debris, using brooms, mops, brushes, and hoses
    Load or unload materials from vessels; gather and remove trash from vessel
    Service, clean, and supply restrooms
    Be prepared to begin work at scheduled time
    Maintain uniform and personal grooming in compliance with appearance standards
    Additional job duties assigned


    Requirements & Qualifications:
    High School Diploma (or GED or High School Equivalence Certificate) preferred
    Must be at least eighteen (18) years of age
    Must be able to effectively understand and convey written and verbal information to guests and coworkers
    Must possess a service orientation - actively looking for ways to help others
    Energetic and enthusiastic personality essential
    Will work for extended periods of time without sitting
    Must be able to lift up to fifty (50) pounds
    Must be able to throw mooring lines from ship to pier
    Must have normal color vision to accurately interpret navigational lights and color-sensitive system and safety displays
    May be required to apply for a Transportation Workers ID Card
    Will be required to be available for work on all major holidays

    The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles.

    By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.


    The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.

    We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.


    Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

    We encourage qualified applicants with arrest and conviction records to apply.
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