General Manager - Opelika, United States - Point Broadband

Point Broadband Opelika, United States

1 week ago

Description

General Manager
Opelika, AL

Summary:

The successful candidate will oversee the operations related to achieving financial goals and hitting Key Performance Indicators for all installation, service work, warehouse, as well as sales fulfillment. Works with Regional GM and functional leaders to ensure a successful integration of system operations and maintains cultural and business objectives thereafter. Position is responsible for the profit and loss performance of the system.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

Management responsibility for the day-to-day operations of the system(s) including financial, technical, franchise relations, vehicles, customer relations and local customer service
Provides leadership and direction to local staff, including but not limited to hiring, disciplining, motivating and assessing management performance, and identifying developmental needs and solutions
Works in conjunction with the Regional GM to establish the strategic development and tactical execution of the business plan including short term and long-term objectives for the system including expense and operational capital budget
Reviews key performance indicator reports and financial statements to determine performance against objectives and then revises objectives and establishes action plans to meet objectives
Works in conjunction with the Regional GM with planning, developing and execution of financial strategies, staffing strategies and public relations strategies that support business objectives
Insures adherence to accounting procedures at local levels (cash controls, accounts payable, inventory, etc.)
Interacts with public officials, government officials and other legal or industry representatives on behalf of the Company
Implements and represents corporate policies and procedures
Investigate methods and procedures to better monitor our network and respond to issues
Act as the liason between the technical team and internal customers such as Marketing, Sales, Tech Ops, NOC, and Customer Care
Communicate effectively with customers, management, employees and installation and service partners (contractors)
Provide after hours technical support and technical troubleshooting including providing proper escalation to corporate personnel
Participates in prompt resolution of escalated work orders
Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree (B.S.) from four-year college or university and seven to ten years of related experience including two years of operations management or equivalent combination of education and experience.

Computer Skills:

MS Office software, business or general ledger software, Internet, e-mail, and database software as required.

Experience/Skills Needed:

Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions
Ability to handle confidential material and information
Individual must be organized, able to multi-task under pressure
Must be able to read, write and speak English, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Demonstrated understanding of all aspects of service provider networks
Ability to work with a diverse group of dedicated professionals
Understand and interpret data from various reports regarding network stability

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to reach and hold on to items at chest level or reach above the shoulder
Required to use close vision and be able to focus

The employee generally works in an indoor office environment; overtime may be required and attendance at evening or weekend company functions and events and/or public relations functions and events is expected. Travel to other locations may be required.

Benefits:

Point Broadband offers a competitive salary, cash bonus, and equity in a fast-growing business.

Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*

Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

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