Community Donation Manager - Silver Spring, United States - Savers / Value Village

Savers / Value Village

Verified Company

Silver Spring, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Community Donation Manager

Who we are:

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des _Valeurs_ (in Quebec) and Savers Australia._

What you can expect:

The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
To work in a purposedriven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives.

We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including**:

Bundled health plans such as medical, Rx, dental and vision.
Companypaid life insurance for extra protection and peace of mind.
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.

What you'll be working on:

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice.

Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation.

Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers.

Manages a team of Community Donation Center Ambassadors. The Community Donation Manager is guided by the Savers Vision and Core Values.

Donation Center Operations

Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained.
Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times.
Engages with customers and donors to actively promote Savers' brand both in the store and in the community as required.
Ensures donations are accurately weighed by classification and accounted for.
Plans, tracks, and measures donation goals and results.
Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic.
Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand.
Leverages Voice of the Customer Program to improve donor satisfaction.
Performs the duties of the CDC Ambassador as required.

Leadership and Development

Leads, directs, and supervises the work of CDC Ambassadors.
Plans staffing needs; recruits, selects, and trains new CDC Ambassadors.
Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues.
Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the store's nonprofit partner, and demonstrating the company's brand and values.
Identifies and develops high potential team members for supervisory and management positions through onthejob, guided work.
Role models and maintains a respectful, valuesdriven workplace that adheres to all Savers' Policies and Procedures.
Functions as an active member of the management team

Donor Service

Delivers a positive and unforgettable donor experience by training, coaching, and rolemodeling donor service expectations to CDC Ambassadors.
Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.
Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience. Responds to donor questions, requests, and complaints.
Educates all team members in the store on Savers' brand, empowering them to share stories about the business model to customers and the community.
Works with store team in promoting awarene