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    Service Desk Analyst - Salt Lake City, United States - Ultradent

    Ultradent
    Ultradent Salt Lake City, United States

    1 week ago

    Default job background
    Full time
    Description

    Ultradent Products Inc., an Oral Health Care Global leader is searching for a Service Desk Technician to work in our Information Technology Department at our headquarters in South Jordan, UT

    Day Shift (Monday through Friday, with alternating Friday's off, plus 24/7 on-call on a rotation basis)

    Job Responsibilities of the Service Desk Technician:

  • IT technical support covering desktops, laptops, mobile devices, network, printers, and a variety of Corporate and facility applications.
  • Provide usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.
  • Track calls, emails, and walk-in support requests.
  • Build and deploy workstations and complete desktop application installations.
  • Troubleshoot and resolve incidents and requests for support.
  • Identify and report to Service Desk Manager recurring incidents to spot trends and potential problem sources.
  • Key role in ensuring excellence of service to internal users at all levels of the organization.

    • What we're looking for in you:

  • Customer service focused, likes to help people.
  • Exceptional troubleshooting skills.
  • Has the desire and ability to quickly learn and understand new technologies and applications.
  • Basic working knowledge of networking concepts: DNS, DHCP, VLans, NTP, TCP/IP, FTP, Firewalls.
  • Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.
  • Ability to work independently.
  • Excellent verbal and written communications skills.
  • Ability to follow process and procedure

    • What you will need to be successful:

  • Bachelor's degree in computer science, information systems, or another related field preferred
  • 1-2+ years of experience supporting Microsoft technologies is ideal
  • IT Training and Certifications is a plus
  • Knowledge of Windows and major desktop applications: Office Suites, Adobe products, etc.
  • Ability to work independently.
  • Excellent verbal and written communications skills.
  • Ability to follow process and procedure

    • What you will need to be successful:

  • Bachelor's degree in computer science, information systems, or another related field preferred
  • 1-2+ years of experience supporting Microsoft technologies is ideal
  • IT Training and Certifications is a plus
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