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Systems Specialist I - Johnston, United States - Corteva Agriscience
Description
At Corteva Agriscience, you will help us grow what's next. No matter your role, you will be part of a team that is building the future of agriculture - leading breakthroughs in the innovation and application of science and technology that will better the lives of people all over the world and fuel the progress of humankind. Corteva Agriscience has an exciting job opportunity for a Research Associate based in Johnston, Iowa.
The Systems Specialist will serve as a key member of 'Research Operations Systems Specialist' (ROSS) team in the Farm Solutions & Digital group in Corteva Research organization. The Systems Specialist is part of the ROSS Support team that provides hands-on support, troubleshooting and implementation of IT solutions for our research partners who use proprietary research information management systems and point solutions to assist in their research activities.
Responsibilities:
The successful applicant will be asked to participate on multiple teams responsible for the support, development, and implementation of enterprise-wide laboratory information solutions. These activities will be accomplished by understanding research lab processes and familiarity of research software solutions.
Duties include:
+ Affinity for troubleshooting issues including: diagnosis, isolation, research and resolution
+ Analyzing information and consulting with clients to promote user self-sufficiency, effectiveness, and productivity in biological research through the use of information technology applications.
+ Assist our support team with Document management of self help and support knowledge-based articles using Confluence.
+ Routinely tracks all information regarding a research support request and its resolution within Jira
+ Monitor T0 pipeline support queue in Jira and will resolve Tier 1 issues and work with team members to triage support needs and/or escalate to appropriate Development teams
+ Engages on technical issues with software developers and other team members to meet objectives
+ Ensuring research clients are using information systems to their strategic advantage by consulting with and/or training clients to use the applications to meet their business needs
+ Identifying needs not being met by current supported software and researching new software to meet needs and solve operational problems
Qualifications
Educational Qualifications Desired:
+ Bachelor's degree in management information systems, computer science or related field with demonstrated experience providing support OR bachelor's degree in agronomic sciences, molecular biology, genetics or related scientific field with demonstrated experience using information management tools.
+ Minimum of 2-4 years' experience working in above disciplines required. Additional knowledge of agribusiness or biotechnology preferred. Experience with SQL and database reporting a plus.
Requirements:
+ Expertise in scientific work processes used in Corteva Research
+ Strong analytical, problem solving, consulting and coaching skills. Ability to work independently towards resolving problems
+ Demonstrated effort as a team member willing to accept responsibilities and complete team assignments
+ Working knowledge of personal computer software, Microsoft Office, software development process, and ability to extract and summarize large amounts of data from relational databases
+ Must have strong customer focus with desire and patience to help others
+ Demonstrated skill in forming partnerships with multidisciplinary groups and managing multiple deadlines
+ Excellent written and oral communication skills with the ability to communicate complex, technical information in a clear and concise manner
+ Ability to quickly learn how to use new computer software and possess an understanding of testing and troubleshooting of computer software problems.
Community:
We care about you, and we care that you're comfortable. While there's no place like home, Corteva comes close.
Benefits - How We'll Support You:
+ Numerous development opportunities offered to build your skills
+ Be part of a company with a higher purpose and contribute to making the world a better place
+ Health benefits for you and your family on your first day of employment
+ Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
+ Excellent parental leave which includes a minimum of 16 weeks for mother and father
+ Future planning with our competitive retirement savings plan and tuition reimbursement program
+ Learn more about our total rewards package here - Corteva Benefits )
+ Check out life at Corteva )
Are you a good match? Apply today We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.
Corteva Agriscience is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:
Accessibility Page for Contact Information
For US Applicants: See the Equal Employment Opportunity is the Law poster
To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.
