- Manages the claim unit including coaching, training, mentoring, development, performance management, hiring, and disciplinary recommendations across multiple levels of experience.
- Provides direction and guidance to staff to ensure that they have sufficient knowledge and skill to provide exemplary customer service and resolve claims timely and equitably across all lines of business.
- Leads staff in providing exceptional customer service in accordance with department standards and corporate service goals.
- Actively monitors performance, and reviews open and closed claims to ensure that claims are handled according to Company policies and procedures, resulting in an equitable resolution within the Company's contractual and legal liability.
- Directs and controls the establishment of appropriate claim case reserves to ensure that future costs are accurately assessed, and the company can determine its financial position.
- Handles or supervises outside vendors, high valued claims, complex claims, or sensitive claims ensuring quality service and a high degree of technical expertise.
- Maximizes the utilization of company loss and expense-saving programs while directing and monitoring the use of outside vendors to ensure quality service and cost-effectiveness.
- Manages the salvage process to ensure timely recovery and improve company financial results.
- Ensures that subrogation opportunities are identified and pursued in order to minimize claim losses and maximize company results.
- Ensures that staff properly utilizes and documents all files in the claim system of record.
- Coordinates relevant claim information with Loss Control, Underwriting, Marketing, etc., to maximize the company's effectiveness in avoiding future losses and to better manage the current business.
- Provides strategic direction for the appropriate adjudication of claims for HMIC ensuring that these claims are resolved in an equitable and cost-effective manner.
- Serves as an expert resource to others in the Claim department regarding coverage issues, reserves, exposure, settlement value, and strategy.
- Performs legal research; monitors and distributes pertinent changes in insurance law, tort law, or litigation practices.
- Develops relationships with HMIC agency force to better ensure excellent customer service for our policyholders.
- Actively participates in professional development, i.e. continuing education or self-improvement.
- Other duties as assigned by leadership, either verbally or in writing.
- Bachelor's degree is required.
- Fifteen years minimum experience of increasing multi-line claims experience, with five years minimum in commercial casualty (premises liability, construction negligence, auto bodily injury, etc.) claims.
- Prior leadership experience in a claim handling setting is preferred.
- Associate in Claims (AIC), Associate in General Insurance (AINS), Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) is required.
- Demonstrated effective verbal and written communication ability.
- Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills.
- Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.
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Casualty Claim Supervisor - Hastings, United States - Hastings Mutual
Description
Hastings Mutual is currently looking for a Casualty Claim Supervisor This is a great opportunity to join and provide supervisory leadership to our Casualty Claim Unit which handles non-litigated Casualty Claims.
Position Overview
The Casualty Claim Supervisor provides coaching, development, training, supervision, and business result collection/analysis in a claim unit setting. They will direct claim staff through proper investigation, evaluation, negotiation, and resolution of claims, including the maximization of all recovery opportunities, within the Company's contractual and legal obligations while also ensuring timely service and appropriate payments to our customers.
This position will manage between five to ten direct reports comprised of Claim Representatives and typically has reserve and settlement authority ranging from $50,000 to $250,000. The individual in this role will also be responsible for controlling outside adjusting and miscellaneous expenses associated with those claims totals.
Position Location & Schedule Details
This position is flexible in its location Candidates residing within the greater Hastings, Michigan, will be able to work a hybrid (combination of on-site and work-from-home) schedule as an alternative. Preference will also be given to candidates who reside within our six-state territory (Michigan, Indiana, Illinois, Wisconsin, Iowa, or Illinois). Hastings Mutual may consider candidates in other states to work remotely if elements of their application are strong.
Generally, this role will work within our standard office hours of Monday - Friday, 8:00 am - 4:30 pm.
Position Duties & Responsibilities
We value the strength of a diverse and inclusive workforce. Hastings Mutual is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate any form of discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Mutual seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring an accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at
About Hastings Mutual Insurance Company
From our humble roots in 1885 providing coverage for windstorm damage, Hastings Mutual has evolved into a leading regional property and casualty insurance carrier, offering innovative products for businesses, farm owners, and individuals. We work with customers in six Midwestern states (Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin). Hastings Mutual is known for its financial strength, high ethical standards, and culture of service and responsiveness.
The core of our ongoing success is our employees. Whether at the corporate offices in Hastings, Michigan, or our remote team members throughout the Midwest, Hastings Mutual is made up of talented professionals across multiple divisions and functional areas. Our commitment to our employees and work culture has been confirmed with our inclusion in the "Best and Brightest Companies to Work for in West Michigan" each year since 2011.
Hastings Mutual offers a friendly, family-like environment that values transparency and approachability. We recognize the hard work of our employees with many benefits, including fully paid certification training, a cafeteria, and fitness center at our corporate offices, ongoing professional development opportunities, and financial stability backed by our "A" rating from A.M. Best. We also have a long-term commitment to the communities in which we live and work, either through partnerships with local charitable organizations or through our own Hastings Mutual Charitable Foundation.
At Hastings Mutual, we're always looking for professionals of all experience and education levels to help us continue our more than 130-year history of successful, stable growth.
