Lead Supervisor I - Broomfield, United States - Coach

Coach Broomfield, United States

3 weeks ago

Description

Coach is a global fashion house founded in New York in 1941.

Inspired by thevision of Creative Director Stuart Vevers and the inclusive and courageousspirit of our hometown, we make beautiful things, crafted to last-for youto be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committedto stretching what's possible.

A member of the Tapestry family, we are part of a global house of brandsthat has unwavering optimism and is committed to being innovative and whollyinclusive.

Visitpage to learn more about Tapestry's commitment to equity,inclusion, and diversity.
Lead Supervisor Job Description

The Lead Supervisor role is an integral part of the store's overallsuccess; modeling the behaviors needed todirectly impact all aspects of our Company's business: Sales andOperational Processes.

This individual shows exemplary performancebehaviors, not only with work performed, but by representing Coach at itshighest standards. They serve as a true utilitarian player, possessing theability to adapt to all roles within the store environment.

Sample of tasks required of role:

SALES:
Understands organizational objectives and makes decisions in partnership withthe Store Manager(s) and Assistant Store Manager(s) that align withCompany priorities and valuesEndorses, models and develops team to deliver Coach's Selling and ServiceexpectationsEnforces sales strategies, initiatives and growth across all categoriesWorks with Store Manager(s) and/or Assistant Store Manager(s) toflex store business strategies and personal selling techniques to contributeto overall store and financial resultsLeverages floor supervisor assignment responsibilities to deliver strongmetrics; remains results driven, including through team selling andselling to multiple customers

Productivity Management:

holds sales team accountable for personal salesMaximizes clienteling strategy in partnership with the Store Manager(s)and Assistant Store Manager(s); monitoring process over time to achievebusiness goals and objectivesBuilds credibility and trust with team, as well with customers - serving asa personal fashion advisor to deliver business resultsCreates positive impressions with store team and customers by bringing bestself to work through business attire consistent with Coach's Guide to StyleActs as a brand ambassador in the local market/mall to drive brand loyaltyand business (i.e.

charity events, local associations, mall initiatives)Sensitive to customer and team needs and tailors approach by reading cuesSolution-oriented and forward thinking in resolving customer issues;partners with Store Manager(s) and/or District Manager as appropriateDevelops both self and individual product knowledge skills and remains awareof current collectionsUnderstands the positive sales impact staffing has on the business andrecruits accordinglyCoaches, develops and motivates the team on a daily, weekly and monthlybasis to meet goals and utilize Company tools; delegates and empowers othersand encourages individual growthWelcomes feedback and adapts behaviors; create short and long-term goals toachieve personal metrics and performance developmentRegularly provides feedback to others; coaches performance to a higherstandard; provides constructive feedback to Store Manager(s) andAssistant Store Manager(s)

OPERATIONS:
Manages daily operational tasks according to Coach standards, switchinggears based on the needs of the business both seamlessly and pro-activelyDemonstrates strong business acumenInteracts and communicates with supervisor(s) on a regular basis; isadaptable and flexible; maintains a calm and professional demeanorMaintains interior and exterior upkeep of the building with partnership fromthe corporate officeUnderstands and uses all retail systems and reporting tools to make informeddecisions, taking appropriate partners, as nece saryAdheres to all applicable Coach retail policies and procedures including POSand Operations procedures
Leverages Coach's tools and technology to support relationship building andclienteling efforts, including driving sales and achieving individual andteam goalsWorks with Store Manager(s) and/or Assistant Store Manager(s) toflex store business strategies to improve productive functionsEnsures all daily tasks are completed without negatively impacting service ofCoach standards

Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Isconsistently one of the top performers. Very bottom line oriented. Steadfastlypushes self and others for results.

Customer Focus:
Is dedicated to meeting the expectations and requirements ofinternal and external customers. Gets firsthand customer information and usesit for improvements in products and services. Acts with customers in mind.
Establishes and maintains effective relationships with customers... For fullinfo follow application link.
Tapestry, Inc. is an equal opportunity and affirmative action employer andwe pride ourselves on hiring and developing the best people.

Allemployment decisions (including recruitment, hiring, promotion,compensation, transfer, training, discipline and termination) arebased on the applicant's or employee's qualifications as they relate tothe requirements of the position under consideration.

These decisions are made

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