Recreation Supervisor - The Villages, United States - Village Center Community Development District

Description

Job Description

The Villages Community Development Districts (The District) tops the list of community development districts that continue to grow in one of the most scenic locations in Florida, The Villages. Our collective commitment to hospitality, innovation & creativity, hard work, and stewardship help employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a "passion" for excellence, and "drive" for accuracy to join our Recreation & Parks team. This position requires a solid background of advanced customer service skills used daily. The incumbent will enjoy a challenging atmosphere and be part of a productive team that supports The Recreation & Parks team. The District is looking for an individual with a desire to utilize their cutting-edge organizational skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization.

Competitive Benefits as a full-time employee of the District include:

• Medical Insurance (fully paid for employee single coverage)
• Voluntary health benefits, including Dental and Vision Insurance
• 401(a) Retirement Plan, with contributions funded by the District
• 457(b) Retirement Plan, permitting employee pre-tax deferrals
• Flexible Spending programs for both Medical and Dependent Care
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligible
• Tier 2 qualifying organization for The Villages Charter School

JOB SUMMARY

This position performs under the general direction of the Recreation Facilities Manager (RFM), this position is responsible for managing a Village Recreation Center and associated neighborhood recreation centers assigned to that center, and all operations including part time staff training and development. Oversee programming at assigned center in differing capacities. Coordinate events with media, and Maintenance, Entertainment, and Special Events departments. Plan and implement indoor and outdoor recreational activities and educate staff and residents on department programs and policies. Provide a friendly, welcoming atmosphere which encourages residents and guests to participate in recreation activities and promotes a safe, hospitable recreation environment. Ensure the conformance of Recreation Department and District policies at Recreation center by following the required protocols and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to)

Administrative

Resident Lifestyle Club/Activities

• Designs and prepares computerized room layouts for scheduled events and club meetings and interact with event representatives to make sure they are satisfied.
• Interacts and communicates with various volunteer groups and staff daily.
• Instructs verbally and through demonstrations individuals and /or groups in lessons, and rules and regulations of sport activities as needed.
• Builds a working rapport with club/event contacts to ensure policy updates are practiced consistently with all activities.
• Performs routine administrative duties including monitoring budget, program recordkeeping.
• Promoting a healthy and active lifestyle to residents.
• Performs other special assignments and tasks required as assigned by, Director of Recreation, Recreation Manager, RFM, RAM, and other Recreation Supervisor.

Events/Activities

• Conducts room inspection prior to and after meetings to ensure everything is in safe working condition.
• Plans, implements, and evaluates recreational programs working within budget.
• Plans and schedules resident activities (leagues, lessons, socials, Senior Games, and Lifestyle Events, etc.).
• Instructs individuals and/or groups in lessons, and rules and regulations of sports activities, as needed through demonstrations and verbally.
• Coordinates events with The Villages media (WVLG, Daily Sun, and VNN), volunteers, and resident lifestyle volunteer groups.
• Registers residents and guests in Recreation Software for lifestyle events/socials.
• Interacts and coordinates cooperatively with Maintenance, Special Events, and Entertainment departments, media, The Enrichment Academy and resident lifestyle volunteer groups on planned events.
• Coordinates with Entertainment and catering for event setups.
• Assists Recreation Assistants in room setups and breakdowns as schedule requires.

Guest IDs

• Assists the Recreation Services Representatives with internet passes, issuing guest passes, trail fees, and registering residents/guests in Recreation Software for lifestyle events/socials.
• Follows required ID protocol for residents and/or guests by checking and recording all resident IDs and guest passes upon their entrance to pool and at scheduled events by using scanner and/or manual count methods.

Incident Reporting

• Follows District incident reporting protocols for all incidents related to self, residents and/or guests, including but not limited to health, safety, lost items and/or facility conditions by reporting same immediately to the Recreation Manager at the time of such incident, or no later than the end of an assigned shift.

Finance

• Follows cash handling procedures for collecting monies.

Recordkeeping

• Maintains recordkeeping, either manually or via computer, as directed and within designated timeframes. Recordkeeping may include, but not be limited to, entering attendance data in Event Setup Reports or other such department forms.
• Performs monthly maintenance checks on facilities as assigned.
• Maintains inventory and order equipment and supplies, on weekly, monthly, and yearly basis.
• Signs off on banking transactions weekly and follow up with appropriate documentation.
• Monitors and processes all requested forms to the appropriate party on time.
• Processes all receipts/expenditures in support of the center to accounts payable.
• Monitors and maintains inventory all center's supplies for both administrative and recreational activities and advises Recreation Facilities Manager of replenishment needs within specified timeline.

Supervisory

• Trains new Recreation Assistants in all phases of their job descriptions.
• Reviews timesheets to verify accurate hours worked by staff.
• Performs yearly job performance review evaluations of staff.
• Conducts staff training on sports, socials, computers and District policies and procedures.
• Supervises activity or recreational staff and volunteers including work schedules, daily walk through of facility, planned lessons, leagues, socials, and special events.

Equipment

• Maintains for inventory, routine maintenance, and safety inspections of recreation facilities and equipment.
• Monitors AC/heating temperatures for consistent comfort of residents, guests, and staff.
• Maintains continuing training for all Recreation Assistants on use and maintenance of equipment and required forms.
• Stays current on operation of the sound system, lighting system, and audio-visual equipment.
• Trains recreation assistants in the operation of all audio and video equipment.
• Maintains continuing training for all Recreation Assistants on use of equipment, required forms, and maintenance of equipment.
• Monitors vehicle maintenance for Recreation trucks, including fuel, fluids, tire condition, regular oil changes, windshield wipers, etc.
• Demonstrates proficiency in the use of all recreation equipment including, but not limited to, sports equipment, lighting and sound equipment, LED projectors, A/C regulators, etc.

General

• Assists in answering telephone calls by identifying self and facility and provide information about the recreation facility and social events to residents and guests.
• Demonstrates ability to work and exhibits readiness to start promptly at the scheduled shift beginning, complete assigned shifts as an active team member.
• Abides by department dress code at all times, wearing proper attire to perform all job duties.
• Keeps current with District and Department policies and changes/updates to ensure the ability to abide by and enforce same as it relates to daily duties and responsibilities.
• Travels to other Recreation locations at Department's request due to business needs.
• Performs duties after hours and weekend scheduling will be required to help with Senior Games, Lifestyle Events, and Global Events etc.
• Practices exceptional customer service through quality programming including socials, sports leagues, and social leagues.
• Performs on-call weekends as assigned.

Additional

• Performs other duties as assigned.
• May be expected to perform additional duties in an emergency.

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to)

• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Models behavior to the District Core Values at all times.
• Fosters a teamwork environment.

MINIMUM EDUCATION AND EXPERIENCE (Includes, but not limited to)

• Bachelor's Degree or one to two years related experience and/or training, or equivalent combination of education and experience in recreation, physical education.

MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• CPR/AED training.
• Valid Florida Driver's License required.
• All candidates and employees must successfully pass background and drug screening.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (Includes, but not limited to)

Knowledge

• Demonstrates knowledge of all recreation centers clubs, leagues and recreational activities, and be present and accessible to ensure optimal customer service.
• Ability to add, subtract, multiply and divide in all units or measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, percentage, and to draw and interpret bar graphs.

Skills

• Must be proficient in personal computer skills including electronic mail, recordkeeping, routine data base activity, word processing, spreadsheets, graphics, etc.
• Excellent written and verbal communication skills, as well as a professional appearance and demeanor.
• Strong work ethic and commitment to providing optimal customer service.
• Well organized and able to successfully prioritize responsibilities in a fast-paced environment to meet multiple demanding deadlines.

Abilities

• Ability to handle conflict and complaints to resolve and work towards a successful resolution with residents and staff.
• Ability to supervise, manages, and directs the selection, training, development, and appraisal of personnel.
• Ability to work after hours and weekends when needed.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports and business correspondence, and ability to effectively present information and respond to questions from groups of managers, customers, and the public.
• Ability to work on weekends and afterhours to meet timelines and attend meetings.

EQUIPMENT

Position regularly requires the use of

• Recreation equipment including but not limited to sports equipment, scanners, sound and lighting equipment, LED projectors, A/C regulators, etc.
• Office equipment, including but not limited to telephones, personal computers, and productivity software.
• District vehicle (truck, car, or golf cart).

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS (Includes, but not limited to)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to the following:

• Frequently to exposed to wet and /or humid conditions and outside weather conditions.
• To noise level in the environment that is usually moderate.
• Interior office environments, with moderate to loud noise typical for the work environment i.e., when in office setting with moderate noise of computers and printers and moderate customer traffic.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following applies:

• This position is subject to moderate physical activity performing somewhat strenuous daily activities.
• Regularly required to stand, walk, push/pull, use hands/fingers, reach forward and overhead, kneel, stoop, twist, squat, sit, balance.
• Occasionally required to climb stairs, crawl.
• Required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.