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Bay Pines

    Supervisory Medical Support Assistant - Bay Pines, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Bay Pines, United States

    3 weeks ago

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    Description

    Summary

    The Supervisory Medical Support Assistant (MSA) is responsible for the supervision of the medical support staff, Lead Medical Support, Advanced Medical Support Assistants (AMSA) and Medical Support Assistants (MSA). The Supervisory MSA conducts program analysis studies and evaluations for the situations that affect the orderly and efficient processing of the Health Administration Service (HAS) and responsible for ensuring the management of accurate & timely patient care coordination.

    Duties

  • Assigning and evaluating the work of subordinate staff;
  • Resolving complex problems to ensure patient services are met;
  • Evaluating new products, equipment, and systems to make recommendations for improved operations;
  • Identifies appropriate disciplinary measures based upon applicable directives and policies (formal/informal counseling, admonishments, reprimands, suspensions, removals);
  • Identifying educational or training needs;
  • Assist in interviewing candidates for positions in the unit, recommend appointment, promotion, or reassignment
  • Evaluating performance, and taking disciplinary action when necessary;.
  • Full administrative and professional responsibility for planning and directing the MSA's activities.;
  • Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.;
  • Knowledge of eligibility and enrollment, dental, and employee health for . Bill Young;
  • Work Schedule : Subject to Irregular Tour of Duty to include Nights, Weekends and Holidays
    Telework : Not Available
    Virtual: This is not a virtual position.
    Functional Statement # : 20305F
    Relocation/Recruitment Incentives : Authorized
    Permanent Change of Station (PCS): Not Authorized
    Fi nancial Disclosure Report: Not required


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