Branch Service Manager - Palm Desert, United States - Pacific Premier Bank

Pacific Premier Bank

Verified Company

Palm Desert, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Branch Service Manager is responsible for day-to-day transactions and operations at an assigned Business and Consumer Bank Branch or Branches.

The Branch Service Manager is responsible for managing the branch's operational processes, proactively supporting the Bank's business development practices and growth objectives, guiding, directing, and supervising branch staff, ensuring the delivery of high-quality customer service, and enforcing security and safety in accordance with Bank policies and procedures.

Must have working knowledge of the New Accounts Process and can open New Accounts on the system.

The Branch Service Manager is also responsible for satisfactory audit, employee development, enhancing communication with supporting departments, and implementing a client-centric experience.

RESPONSIBILITIES

Oversee day to day operational activities and processes to include adherence to Bank policy and procedures; audit, compliance and regulatory standards and enforcement of operational controls to ensure sound operating environment.
Responsible for reviewing and verifying reports and certifications as required.
Enforcing security and safety in accordance with Bank policy and procedures. Supports Branch Security protocol.
Uses discretion to ensure sound management decisions are consistent with Bank's policy and procedures and ensure uniform adherence and escalation as appropriate.
Serves as first line of defense for risk management.
Maintains an updated knowledge of the bank's products and services and provides training to ensure staff "up to date".
Remains primarily point of contact with clients and performs outreach on a regular basis.
Directs, leads and implements methods for branch staff to achieve high standards of service and customer retention through observation and coaching.
Regularly collaborates with Bank's internal business partners and relationship managers.
Expand customer relationships through uncovering financial needs and offering appropriate solutions.
Responds to clients issues and inquires resolves complaints to resolution. Refers appropriate matters to management.
Implement branch customer service plan which to adheres to overall bank guidelines.
Support individual development plans through the Let's Talk framework.
Evaluate, mentor, and coach staff using Branch training and Universal Banker Program.
Establish meeting cadence to ensure consistent communication.
Ensures staff has current knowledge of bank products and services to proactively support business development objectives.
Other duties as assigned.

QUALIFICATIONS

Minimum 5 years of experience in the banking industry required.
Minimum 3 years of management experience within banking required.
Cash handling and account opening experience required.

#LI-Onsite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)