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    ServiceNow Developer, Employee Experience - Austin, United States - Apple

    Apple
    Apple Austin, United States

    3 weeks ago

    Apple background
    Description
    Summary

    Posted: Apr 21, 2024

    Weekly Hours: 40

    Role Number:

    Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard but the job comes with more than a few perks. If fulfillment, inspiration, adventure and advancement are your kind of perks, we'd love to hear from you. Like to be around people who love technology? Like to be around technology that loves people? Apple offers a work environment unlike any other. There's the typical job. Punch in, push paper, punch out, repeat. Then there's a career at Apple. Where you're encouraged to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description. Apple Information Systems and Technology is looking for a highly motivated ServiceNow Developer to build a world class support experience for employees. The developer is responsible for design, development and support of the on-prem ServiceNow application.

    Key Qualifications
    • 3-10 years of experience building and supporting enterprise scale applications
    • 2 to 3 years of experience on ServiceNow scripting/javascript
    • Configuration/customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc...)
    • Thorough functional understanding of IT Service management or HR service delivery (HRSD) or Customer service management (CSM)
    • Hands on experience of REST (JSON) based API implementation
    • ServiceNow Application Developer certification is a plus
    • Excellent verbal and written communication skills
    • Excellent analytical and problem solving capabilities
    • Good Collaboration skills and teamwork ethic
    • Attention to details and commitment to quality
    • Strong work ethic, self-motivated and well-organized
    • Ability to perform under pressure and tight deadlines
    Description

    In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow module Responsibilities include: * Understand business requirements for ServiceNow * Provide design and technical solutions for ServiceNow implementation * Provide guidance on technical questions related to ServiceNow implementation * Provide end-to-end product architecture to ensure scalable, high performance landscape * Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies * Participate in sizing the application for future growth and scalability * Perform technical configurations, application maintenance and house-keeping activities * Design security of the application, and own data security function * Configure alerts and baseline SLAs

    Education & Experience

    BS Degree in Computer Science or equivalent years of experience.

    Additional Requirements

    Additional Requirements
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