Team leader with a focus on housing management - Ashby, United States - Horizon Technologies
Description
**About Call & Surf Factory GmbH: **
We are a company specialized in customer dialogue. We offer call center, multichannel, and AI solutions to ensure that we are always accessible for our customers. As a team, we make sure that our customers' questions, wishes, or problems are received, addressed, and resolved with minimal time and financial effort.
What do we offer?
- Opportunities for shaping without restrictions
- Competitive salary based on position and market
- Performance-based bonuses
- Comprehensive training at our Brandenburg location
- Hybrid work model, both on-site and remote
What can you expect?
- You are responsible for leading and developing your team
- You conduct team meetings, employee discussions, and trainings
- You are in charge of analyzing and evaluating key performance indicators and setting goals
- You ensure internal quality goals and KPIs for our customers
- You optimize work processes and procedures
What should you bring?
- You have excellent communication skills, empathy, and teamwork abilities
- You have a self-responsible, performance- and revenue-oriented work style
- You have experience in leadership
- You are
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