Customer Service Tech - San Ramon, United States - D.R. Horton

D.R. Horton
D.R. Horton
Verified Company
San Ramon, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
The annual salary range for this position is $60,000 - $70,000 plus a discretionary bonus package.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Processes written or electronic work orders and/or verbal instructions from the supervisor for homeowner repairs
  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair, and painting
  • Schedules and manages subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certified warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Processes chargeback documentation and invoices
  • Ability to work overtime

Qualifications

Education and/or Experience

  • High school diploma or general education degree (GED)
  • Three or more years related experience, including carpentry work, drywall, texture repair and painting
  • Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
  • Ability to work independently and be productive without supervision
  • Ability to stand and walk for 4 hours straight or up to a full 8hour day.
  • Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
  • The noise level is generally loud

Preferred Qualifications

  • Prior customer service experience a plus
  • Experience with minor electrical, plumbing and HVAC repair work preferred


Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success.


We offer an excellent benefits package including:

  • Medical, Vision and Dental
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life Insurance
  • Vacation, Sick, Personal Time and Company Holidays

_ Build YOUR future with D.R. Horton, America's Builder.__ _
_#WeBuildPeople2_
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Job:
Warranty


Primary Location:
California-San Ramon


Organization:
Home Builder


Schedule:
Full-time


Job Posting:
Apr 15, 2024, 12:00:00 AM
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