Lead Barista - Anaheim, United States - Crescent Hotels & Resorts LLC

Crescent Hotels & Resorts LLC

Verified Company

Anaheim, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Looking to work at a magical place? Located just a short drive from Disneyland, at the Hotel Viv Anaheim we create moments of unexpected wonder for our guests and our associates.

We have an immediate opening for an energetic, outgoing and experienced barista to join our food and beverage team.

Here is what we offer to all of our associates:

Exceptional benefit plan for eligible associates & their family member
401K matching program for eligible associates
Opportunity to grow with us, a top rated company on Glassdoor
Amazing Hotel Room Discounts around the world for you & your friends and family
A workplace that you can be proud of, where you are valued, trusted and supported by the team

POSITION OVERVIEW:
As Lead Barista, you will assist the store manager in executing store operations during scheduled shifts.

As a Lead Barista, you will deploy partners and delegate tasks to create the Viv experience for our customers by providing magical customer service.

HERE IS WHAT YOU WILL BE DOING:

Acts with integrity, honesty and knowledge that promote the culture, values and mission

of Marriott.

Maintains a calm demeanor during periods of high volume or unusual events to keep

store operating to standard and to set a positive example for the shift team.

Anticipates customer and store needs by constantly evaluating environment and

customers for cues.

Communicates information to manager so that the team can respond as necessary to

create the Third Place environment during each shift.

Assists with new partner training by positively reinforcing successful performance and

giving respectful and encouraging coaching as needed. Provides feedback to store
manager on partner performance during shift.

Contributes to positive team environment by recognizing alarms or changes in partner

morale and performance and communicating them to the store manager.

Creates a positive learning environment by providing clear, specific, timely and respectful

coaching and feedback to partners on shift to ensure operational excellence and to
improve partner performance.

Delivers legendary customer service to all customers by acting with a customer comes

first attitude and connecting with the customer. Discovers and responds to customer
needs.

Develops positive relationships with shift team by understanding and addressing

individual motivation, need and concerns.

Executes store operations during scheduled shifts. Organizes opening and closing duties

as assigned.

Follows hotel operational policies and procedures, including those for cash handling

and safety and security, to ensure the safety of all partners during each shift.

Follows all cash management and cash register policies and ensures proper cash

management practices are followed by shift team.

Follows up with baristas during the shift to ensure the delivery of legendary customer

service for all customers.

Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers

by adhering to all recipe and presentation standards. Follows health, safety and
sanitation guidelines for all products.

Recognizes and reinforces individual and team accomplishments by using existing

organizational tools and by collaborating with store manager to find new, creative, and
effective methods of recognition.

Utilizes operational tools to achieve operational excellence during the shift.

DOES IT SOUND LIKE YOU?

23 years experience as a Barista
Excellent team work and communication abilities
Ability to multitask in fast paced work environment
Current California Food Handlers Certification

Licenses & Certifications:
Required

Certified Food Handler
ServSafe Alcohol Awaren

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)