Network Support Specialist - Naperville, United States - TEC Services
Description
The
MSP Network Support Specialist will provide support for clients either on-site at a client site or using remote tools.
Desired Attributes and Experience
- Customer service mentality.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Reliable.
- Solid understanding of computers, networks and software.
- High attention to detail.
- Previous experience with ConnectWise or other ticketing system.
- Previous experience with Acronis or other cloud backup system.
- Knowledge of TCP/IP networking protocols and concepts.
- Ability to diagnose and resolve network connectivity issues and performance problems.
- Experience with deploying and managing Azure resources, including virtual machines, storage accounts, networking, and Azure AD.
- Expertise in designing and implementing backup strategies for physical and virtual environments.
- Experience with Active Directory, GPOs, user management, and security configurations.
- Understanding of different virtualization platforms.
- Ability and willingness to travel to client sites as needed.
- Ability and willingness to work overtime when needed.
- Ability and willingness to work in a highpressure environment.
- Ability and willingness to work in a collaborative team environment.
- Ability and willingness to quickly learn new technology and software.
- Ability to lift 50 lbs.
Responsibilities and Duties
- Install, configure, and troubleshoot hardware including configuring routers, servers, VPNs, firewalls, and DNS Servers.
- Install, configure, and troubleshoot software including Microsoft 365 Administration
- Manage the workflow of all service requests.
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
- Respond in timely manner to requests and issues.
- Repair and replace equipment as needed.
- Provide onsite and remote support to end users.
- Set up new workstations for users (deploying equipment, checking over account setups).
- Ability to work in Active Directory.
- Identifying and participating in business development opportunities.
- Analyze current MSP tool suite and recommend changes.
- Implement any systemwide changes to the Monthly Maintenance Checklist.
- Meet at least quarterly with all clients to discuss satisfaction with our services and any adjustments required.
- Test new technology.
Minimal Education/Experience
- Related Associate Degree plus two years of tech support experience, or three plus years tech support experience.
- Industry certifications or equivalent can be substituted for experience.
Pay:
$65, $80,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- Monday to Friday
Ability to Relocate:
- Naperville, IL 60563: Relocate before starting work (required)
Work Location:
In person
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