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    Customer Care Representative - Reston, United States - Latitude, Inc.

    Latitude, Inc.
    Latitude, Inc. Reston, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Title: Customer Care Representative (Credit Union)

    • Location: Washington DC
    • Must: have 1 year of credit union or banking experience
    • Salary: $19-$20/hr.
    Major Duties:
    • Provides member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc.
    • Cross-sells CU products and services and handles tickets and chats.
    • Responds to questions and/or provides information upon request from members (internal and external).
    • Processes requests/transactions, as appropriate.
    • Assists members and potential members in understanding and utilizing Credit Union products and services

    Requirements:

    • High school diploma or equivalent.
    • Prior experience in customer service, preferably in a financial institution.
    • Excellent communication and interpersonal skills.
    • Strong attention to detail and accuracy.
    • Ability to multitask and work efficiently in a fast-paced environment.
    • Basic computer skills and familiarity with financial software.
    • Must be able to pass background, drug, and credit checks.

    Benefits:

    • Competitive hourly wage, with the potential for advancement.
    • Comprehensive benefits package, including health insurance and retirement savings plan.
    • Paid time off and holidays.
    • Employee discounts on financial products and services.
    • Opportunities for ongoing training and professional development

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