Dispatcher Ii - San Rafael, United States - Golden Gate Bridge Highway and Transportation District

Golden Gate Bridge Highway and Transportation District
Golden Gate Bridge Highway and Transportation District
Verified Company
San Rafael, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Summary
The first 6-months will be at a Dispatcher Trainee status.

Every two months during training, there will be a step increase as follows:


Dispatcher II Trainee:

Step 1 :
$29.85


Step 2 :
$33.83


Step 3 :
$37.81

FIRST REVIEW DATE - MAY 31ST, 2024
Once you successfully complete the trainee status, the starting salary step is $39.80 with the highest step being $47.95

This position reports directly to the Operations Control Manager, who provides general supervision, guidance, and assistance. A substantial portion of the dispatcher's work is assessment of unscheduled events and corrective action follow through.

Dispatcher's work is evaluated by performance in maintaining scheduled and unscheduled service, dealing with emergency situations, supervision of bus operators, and interaction with bus transportation supervisors.


The primary responsibility of the Dispatcher is to make work assignments to bus operators in accordance with the labor agreement; within a geographic service area, to safely maintain scheduled and unscheduled service.

An additional responsibility is to act as a Radio Dispatcher as required.
The position may require working on extended shifts.

THE FOLLOWING DOCUMENT(S) MUST BE SUBMITTED AT TIME OF APPLICATION:

  • GGBHT Online Employment Application


For
Internal Applicants who are part of the Pull Notice Program, the Human Resources Department will request for your DMV report.


SELECTION PROCESS FOR THIS POSITION WILL INCLUDE:

  • Skills Assessment
  • Panel Interview
  • DMV Physical, Functional Performance Physical & FTA/DOT Drug screen (post offer of conditional employment)
  • Background, Employment and Security Investigation

Essential Responsibilities

  • Develops a daily dispatch plan, based on the availability of equipment and operators, and modify the plan as conditions or events change during the day.
  • Responsible for maintaining scheduled and unscheduled service at a rate greater than 99% of all schedules while minimizing additional costs of overtime.
  • Possesses the knowledge and interpretation of the labor agreement in scheduling the extra board, making work assignments, and handling a wide variety of operational situations.
  • Assists, coordinates, and provides radio contact for bus transportation supervisors in the field, and dispatches them as needed to respond to situations requiring supervisor's presence.
  • Verifies accuracy and functioning of time clocks, checks vehicle/operator supplies, reviews daily schedules, and verifies bus operator's medical card and driver's license.
  • Knows and follows the safety and health rules and safe working practices applicable to his or her job.
  • Establishes and maintains effective working relationships with District employees, customers, vendors, and all others contacted during working hours using principles of excellent customer service.
  • Performs additional related duties as assigned.
  • Regular and reliable attendance and performance are required.

Minimum Qualifications

Education and/or Experience:
Minimum of one (1) year of customer service experience in a fast-paced environment or experience in dispatching vehicles. Transit experience is preferred. Must pass the Dispatcher Training Program and Probationary Period. (_This will include classroom instruction. The classroom instruction will consist of tests that must be passed.

There will be modules on District fares, routes, knowledge of bid cycles, run books, policies, procedures, and MOU procedures, along with other paperwork associated with the duties of this position.)

_


Required License:
Must possess and maintain a current, valid California driver's license and satisfactory driving record. No more than 2 moving violations within the last 3 years. No DUIs or reckless driving infractions within the last 7 years. May operate District vehicles.


Physical Requirement:
Lift up to 50-pound boxes and supplies. May require long periods of standing. Frequent bending and reaching. Long periods of working at a computer workstation. Constant use of sight abilities including hand/eye coordination, near range vision for sorting, and accessing written material. Constant use of hearing and speech abilities to communicate with operators; give/receive instructions via the telephone, and radio.


Required Knowledge, Skills and Abilities

Knowledge of:
General Dispatching principles and operations. District policies and labor agreement (MOU) provisions. Occupational health and safety rules and working practices applicable to this position.


Ability to:


  • Think logically and demonstrate experience using tact and diplomacy, disseminate information to the public, and make quick and sound decisions on a frequent basis.
  • Work effectively, cooperatively, positively, concisely, clearly, and patiently with others.
  • Maintain composure and exercise a cooperative and flexible nature, while working under stressful situations in a highly unpredictab
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