Healthcare Scheduler Endocrinology Clinic - Peoria, United States - Banner Health

Banner Health

Verified Company

Peoria, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Primary City/State:

Peoria, Arizona

Department Name:

C/P-Peoria Endocrinology-Clnc

Work Shift:

Day

Job Category:

Marketing and Communications

Banner Health Endocrinologist study and provide treatment of conditions that affect glands and hormones that regulate metabolism, growth and development, sexual function and other important functions. Metabolism and hormones all working in harmony is important to overall health. When there are problems, an endocrinologist will work with patients to pinpoint the issue. Our endocrinologists have several treatment options to help patients with any of the conditions they may face.

As a
Healthcare Scheduler on our team, we offer a customer-focused and friendly work environment with career growth opportunities. You will have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience.

If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location:
Banner Health Clinic Endocrinology W. Thunderbird Rd, Peoria AZ, 85381

Schedule:
Monday - Friday 8:00am-4:30pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates.

We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area.

We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service.

Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

CORE FUNCTIONS

Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety.
Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has "no surprises" at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.
Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility's policy.
Where applicable, collects pre-payments and verifies insurance coverage to ensure "no surprises" and enable patient ease.
Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Excellent interpersonal and communication skills to maintain a positive and helpful attitu