Services Trainer - S Plainfield, United States - Volvo Group

Volvo Group

Verified Company

S Plainfield, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Services Trainer provides training solutions to customers and employees to ensure competence and satisfaction. The location of the position is the greater New York City / New Jersey area.

Responsibilities:

Analyze and track training needs and requests for internal and external customers.
Provide training on a wide variety of coach systems to include powertrain, electrical, A/C, etc.
Plan and execute recorded, online, and inperson training sessions for both internal and external customers
Document and update training records and provide training reports
Review after training surveys and adjust content/schedule according to comments received
Responsible for gathering technical information, build training materials and conduct training in a classroom environment, using audio/visual technology available
Prepare individualized training materials to be used for our products
Participates in a multitude of different industry events, training classes and seminars
Provide customer service while upholding the level of performance and quality of our products to ensure repeat business and continued loyalty of our customers
Assisting in the diagnostic and repairs of the Prevost and Volvo products
Provide training, assistance, and mentoring of fellow coworkers
Be available to answer questions from technicians including support for the oncall
Other assigned tasks

Critical Competencies:

Advanced troubleshooting and diagnostic abilities
Be the product expert person for the Prevost and Volvo products.
Ability to look up parts efficiently and independently.
Proficient in electronic media and laptop use (Technical prints, Parts Assist, bulletins and recalls, SAP, diagnostic tools)
Autonomous and well organized
Excellent verbal and written communication
Understand hazardous communication and safety information

Education and Experience:

Technical School diploma in mechanics, electrical, or equivalent experience
5 years minimum of relevant experience required
Knowledge of the Prevost and Volvo products

Other Requirements:

Ability to obtain a Valid CDL license (Class B with a Passenger Endorsement) a strong plus
Frequent travel Required including international destinations (USA and Canada)
Proficient in MS Office Products
Spanish speaking a strong plus but not required

Who we are and what we believe in

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At
Volvo Buses you join one of the world's leading providers of sustainable people transport solutions.

What we do affects millions of people around the world:
passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.