- Showcase Gateway's core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity.
- Respond to customer inquiries received by phone, email, chat, and text.
- Resolve customer questions and issues related to order status, billing, and technical troubleshooting.
- Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys.
- Effectively communicate Gateway's product and service offering.
- Inform and follow standard processes and procedures including documenting customer tickets and calls notes.
- Excellent verbal and written communication skills.
- Capability to solve complex interpersonal problems.
- Demonstrated calm and collected demeanor under pressure and stress.
- Strong follow-up skills, accuracy, and attention to detail.
- Excellent customer service skills, including positive phone demeanor.
- Exceptional attendance and punctuality.
- Familiarity with Microsoft Office Suite(MS Office-Word, Excel, Outlook).
- High school diploma or equivalent.
- Ability to work independently and make sound decisions.
- Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
- Must have flexibility in scheduling to meet the needs of the business.
- Seeing your work make a positive difference in the lives of our served communities.
- Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
- Locally owned, friendly, innovative company with high growth projections.
- Career development.
- To learn skills and participate in critical projects in all areas of the business.
-
Customer Service Representative
2 weeks ago
Gateway Fiber Wright City, United StatesJob Title: Customer Service Representative · Location: Wright City, MO · Start Date: Immediate · About Gateway: · Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative. Gateway Fiber is a locally owned and operated internet ...
-
Customer Service Representative
1 week ago
Cascade Enterprises Wright City, MO, United States Freelance**We are looking for several Customer Service Representatives (m/f/d) for our location in Koblenz starting in December 2023.** · **Your responsibilities:** · - Friendly, helpful, and competent service for passengers on our RRX lines · - Providing information to passengers about t ...
-
Customer Service representative
2 weeks ago
Midas Wentzville, United StatesAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. · We are looking for Customer Service Represent ...
-
Customer Service Representative
2 weeks ago
Circle K O'Fallon, United States Full timeStore : 320 W State St, O Fallon, Illinois 62269 Availability - Shift/Days Full time Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envir ...
-
Customer Service Representative
6 days ago
Circle K Weldon Spring, United States Full timeStore : 5952 S Highway 94, Weldon Spring, Missouri 63304Availability - Shift/Days · Flexible AvailabilityCustomer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun enviro ...
-
Customer Service Representative
2 weeks ago
TEKsystems St. Peters, United States ContractDescription: · Job Description: Summary: The part time Customer Service Representative plays a role on our VRF/Ductless team to take on admin and support responsibilities. These include managing requests for help/support, fielding questions, uploading information into our system ...
-
Customer Service Representative
1 week ago
TEKsystems St. Peters, United States Contract to RegularDescription: · Our client, a leading global property and casualty insurance firm, is looking to add a Customer Service Representative to their O'fallon, MO team. · Summary: · If you're the kind of person who likes to solve problems and help others when they need it, you could be ...
-
Customer Service Representative
6 days ago
Dave Threlkeld - State Farm Agent O'Fallon, United States Full timePosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
-
Nexus Innovations Clarkson, United StatesDon't want to be left behind? Then join us and ride on the most beautiful routes in Saxony - and even beyond the borders. · Join our team. We are currently looking for a Train Attendant/Customer Service Representative/Inspector (m/f/d) for our location in Grimma. · Under the bran ...
-
Customer Service Representative
2 days ago
Circle K Stores, Inc. St Charles, United StatesStore : 3401 Truman Blvd, Saint Charles, Missouri 63301 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenge Customer Service Representative, Cus ...
-
Lakeside Service Representative
2 weeks ago
City of St Peters, MO Saint Peters, United StatesFull Job Description · Lakeside Services Representative · Application Special Instructions · This is an open until filled position. Closing date will be adjusted and applications reviewed until position if filled. · Discover the charm of 370 Lakeside Park, a 500-acre park and cam ...
-
Customer Service Representative, Days
2 weeks ago
Circle K O'Fallon, United States Full timeStore : 826 W Highway 50, O Fallon, Illinois 62269 Availability - Shift/Days Day Shift - All Days (ranging from 6am to 5pm) Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast ...
-
customer service representative
2 weeks ago
Family Dollar Eagle Lake, United StatesFamily Dollar - 705 E MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Customer Service Representative
7 minutes ago
Walker Products Pacific, United StatesJob Title: Customer Service Representative · Department: Customer Service · SUMMARY: A Customer Service Representative is responsible for providing exceptional customer service and support to customers. Responsible for maintaining orders, quotes, contract pricing, and correspon ...
-
Customer Service Representative
23 hours ago
Walker Products Inc. Pacific, United StatesJob Description · Job DescriptionJob Title: Customer Service Representative · Department: Customer Service · SUMMARY: A Customer Service Representative is responsible for providing exceptional customer service and support to customers. Responsible for maintaining orders, quotes, ...
-
Client Service Representative
4 weeks ago
Veterinary Specialty Services Manchester, United States· Veterinary Specialty Services in Manchester, MO is looking for exceptional client service professionals to join our growing team VSS has provided advanced specialized care for animals, collaborating with veterinarians throughout the St. Louis area, and beyond for over 25 years ...
-
Customer service representative
20 hours ago
Randstad Earth City, United StatesThe Tier1/FST Customer Service Representative (CSR) is responsible for answering inbound calls and providing courteous and accurate responses to primary support inquiries from the company's dealers, Field Sales Representatives, and product contract holders. This position is cruci ...
-
Customer Service Representative
3 days ago
BEIS PLUMBING, LLC Chesterfield, United StatesJob Description · Job DescriptionBeis Plumbing, LLC in Valley Park, MO is seeking to hire a full-time Customer Service Representative - CSR to join our office team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a c ...
-
Customer Service Representative
2 weeks ago
Million Air Chesterfield, United StatesJob Description · Job Description · Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, v ...
-
Customer Service Representative
2 weeks ago
NRRM City of Saint Peters, United StatesJob Description · Job DescriptionCarShield is a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal. We are growing fast and looking to add key talent to the team. We offer a competitive base compensation and benefits package, including medical, dental, v ...
Customer Service Representative - Wright City, United States - Gateway Fiber
Description
Job Title: Customer Service RepresentativeLocation: Wright City, MO
Start Date: Immediate
About Gateway:
Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.
Gateway's Beliefs About People:
Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.
Expected Outcomes and Requirements:
Gateway is hiring a Customer Service Representative to play a critical role in supporting Gateway's industry leading customer experience. The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways: