- Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
- Monitors technical support, supply request, and download queues, answering incoming calls as necessary.
- Provides training to merchants at assigned time and assures compliancy standards are met.
- Completes VAR research to determine software compatibility
- Monitors department email accounts for incoming product questions and answers them according to prescribed standards.
- Prioritizes and solves issues through to completion.
- Updated merchant information in databases as needed.
- Escalates calls to Supervisors when necessary.
- Identifies issues that require further escalation and tracks them through to resolution.
- Completes other assigned duties as requested.
- Strong interpersonal skills, conducive to team development
- Works independently, has good judgment and consistent follow-through
- Ability to work effectively with demanding customers
- Ability to communicate technical concepts in simple of terms
- Strong written and verbal communication skills
- Speaks and writes fluently in both Spanish and English
- Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
-
Solution Specialist
2 weeks ago
Louis Dreyfus Company Kansas City, United StatesJob Description · Job DescriptionCompany Description · Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive ...
-
Solution Specialist
3 weeks ago
Louis Dreyfus Company Kansas City, United States Full timeCompany Description · Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our custo ...
-
AF Solutions: Clinical Specialist II
6 days ago
Boston Scientific Kansas City, United StatesAdditional Location(s): N/A · Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance · At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling ...
-
Home Solutions Specialist
3 weeks ago
Furniture Mall Lee's Summit, United StatesJob Description · Job DescriptionAt the Furniture Mall of Missouri, we believe in making a difference in people's lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Memb ...
-
Customer Solutions Specialist
2 weeks ago
Elite Vision Solutions Independence, United StatesJob Description · Job DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicat ...
-
Senior Provider Solutions Specialist
6 days ago
CereCore Leawood, United StatesClassification: Contract · Contract Length: 4 - months · Job ID: · CereCore provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our herit ...
-
Home Solutions Specialist
2 weeks ago
Furniture Mall of Kansas Olathe, United StatesJob Description Job Description At the Furniture Mall of Kansas, we believe in making a difference in peoples lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members ...
-
Risk Solutions Specialist
1 week ago
BASYS Lenexa, United States Full timeSummary · Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization while providing world class service. Perform a variety of activities to manage a portfolio of merchant accounts and banking r ...
-
Merck De Soto, United States**Job Description** · **Welcome to our team:** · The focus of a Senior Specialist within the Site Support (SS) team in the Bio Technology Solutions (BTS) department is on Vaccine and Biopharmaceutical process improvement/troubleshooting in support of commercial antigen/antibody m ...
-
Regulatory Operations Specialists
2 weeks ago
Innova Solutions Kansas, United StatesInnova Solutions is immediately hiring for a Regulatory Affairs US Biologicals labeling specialist · Job Type: Full Time, Contract · Duration: 16+ months contract · Location: De Soto, Kansas ( Hybrid schedule (require to be onsite for 3 days/week -Tuesday and Wednesday fixed) ...
-
Recruitment Marketing Specialist
3 days ago
HNTB Kansas City, United States Full timeWhat We're Looking For · At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. W ...
-
Sr New Business Developer
1 week ago
ACI Worldwide Kansas City, United StatesNEW BUSINESS DEVELOPER – BANKS & INTERMEDIARIES · Job Summary: · Markets ACI Banking software products and services to potential customers within a defined territory, with emphasis on originating, orchestrating, and closing new logo deals with financial institutions of $8+ bill ...
-
Welding Process Specialist
2 weeks ago
Airgas Kansas City, United States Full timeHow will you CONTRIBUTE · and GROW? · The Welding Process Specialist is a technical sales position supporting Airgas customers and sales by advancing the knowledge of our customers in welding applications and products. Although this is a sales related position, it requires an en ...
-
Personal Banker
2 weeks ago
Commerce Bank Kansas City, United States Full timeAbout This Job · Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you'll gain valuable insight into banking and finance, while helping customers with their daily financial challe ...
-
International Logistics Specialist
6 days ago
Custom Truck One Source Kansas City, United States Full time Non-Exempt HourlyEXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. · Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, fi ...
-
Medtronic Kansas City, United StatesCareers that Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions – we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our ex ...
-
International Logistics Specialist
1 day ago
Custom Truck One Source Kansas City, United States Full time Non-Exempt HourlyEXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. · Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, fi ...
-
Master Builders Solutions Kansas City, United States Full timeAbout Us: · Master Builder Solutions is a global brand offering advanced chemical solutions for new concrete construction and underground construction. Our brand is built on more than 100 years of experience in the construction industry. Our comprehensive portfolio encompasses co ...
-
Service Technician
2 weeks ago
Preston Refrigeration Kansas City, United StatesLocation: Various facilities across the United States · Summary: · The Service Technician position is responsible for traveling to various customer facilities across the United States to perform highly diversified duties to install, repair, maintain & test facility equipment acc ...
-
Dedicated Client Service Partner
2 weeks ago
The Cigna Group Kansas City, United States Full timeIs service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Servi ...
Bilingual Merchant Solutions Specialist - Kansas City, United States - Basys
Description
Summary
Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization. Train merchants on the equipment or software they will use to accept payment. Provide first level support as needed. Resolve routine questions relating to credit card processing terminals or software by telephone or email. Perform a variety of activities that result in one call resolution for inbound customer support calls.
Duties & Responsibilities
Essential Functions
Additional Responsibilities
Requirements
Education & Experience
Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. BASYS is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.
Basys is an equal opportunity employer
