Voice Administrator - Flagstaff, United States - W.L. Gore & Associates

W.L. Gore & Associates

Verified Company

Flagstaff, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About the Role:
We are looking for a Voice Administrator to join our Medical IT team.

In this role, you will play a crucial role in managing and optimizing the Microsoft Teams and traditional voice infrastructure within our organization.

This position requires a deep understanding of Microsoft Teams Voice capabilities, VoIP (Voice over Internet Protocol) technologies, and collaboration tools.

You will be responsible for ensuring the reliability, security, and efficiency of our organization's voice communication platforms.

This position will be located at our facility in Flagstaff, Arizona, with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs.

Responsibilities:

Design and implement modern voice solutions to meet organizational communication needs
Ensure interoperability with existing telephony systems and services
Manage user accounts and provision Microsoft Teams Voice features for endusers
Support an enterpriseclass call center software system
Troubleshoot and address issues related to call drops, latency, and other voicerelated problems

Required Qualifications:

Minimum 3 years of experience in an IT role supporting endusers, clients, networks, and/or software systems
Minimum 2 years of experience with ServiceNow with demonstrated experience in Incident, Service, Problem, Knowledge, and/or Change Management
A strong customerservice mindset
Proven ability to take on new challenges and learn quickly
Ability to travel 5%

Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's hybrid working policies, from the country in which they are employed.

What We Offer:

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world.

We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.

Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.