Jobs
>
San Antonio

    Reservations Manager - San Antonio, United States - IHG

    IHG
    IHG San Antonio, United States

    3 weeks ago

    Default job background
    Description

    Role Purpose


    Manage and oversee the effective and efficient Operational Management to guarantee the achievement of set Revenue and key driver targets.

    Analyze and identify trends in current business performance and implement necessary action plans to maximize revenue generation throughout region.


    Key Accountabilities

    • Analyze current business results and trends and to critically examine daily operational reports. Develop and implement specific action plans to improve operational performance from areas of shortfall identified.
    • Ensure the achievement of targets for key drivers supporting overall revenue whilst supporting Quality Assurance standards and procedures.
    • Participate in the development and implementation of the Center strategy and policy as a member of the Management Team in order to contribute to the achievement of the Centers short and long -term goals.
    • Ensure cost per call versus revenue generation optimization through ongoing analysis of relevant metrics, shrinkage and absence and implementing specific action plans in all areas of shortfall.
    • Develop and implement motivational and creative incentive programs to maximize revenue opportunities within set budgetary scope.
    • Ensure optimal Consultant to Team Manager Ratio and where necessary recruit Team Manager following company and cultural policies and supporting succession planning.
    • Proactively seek new ways to improve existing processes collaborating with Center counterparts in other regions, Revenue Management, Sales and Marketing, Brand Management, key CMH and Franchisee contacts in order to evaluate and introduce best operational practices.

    Key Skills & Experiences
    Education -Bachelors Degree in Business Administration, Organizational Development or an equivalent combination of education and work related experience.


    Experience -6 to 10 years progressive work related experience with demonstrated proficiency in multiple disciplines/processes related to the position as well as 3 to 5 years prior supervisory or team leader experience.

    Technical Skills and Knowledge -+ Demonstrated understanding of hotel and contact center business.


    • Demonstrated ability to analyze business trends and performance.
    • Demonstrated knowledge of Quality Control and Assurance guidelines.
    • Demonstrated experience in leading and developing people.
    • Demonstrates effective verbal and written communication skills for the purpose of providing information to clients, vendors and/or staff.
    At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?


    As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

    We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

    We create inspiring experiences for those seeking a richer perspective on the world.

    If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.


    Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

    Start your journey with us today.

    At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

    We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

  • InterContinental Hotels Group, plc

    Reservations Manager

    3 weeks ago

    InterContinental Hotels Group, plc San Antonio, United States

    Manage and oversee the effective and efficient Operational Management to guarantee the achievement of set Revenue and key driver targets. Analyze and identify trends in current business performance and implement necessary action plans to maximize rev Hotel, Reservations, Manager, ...

  • U-Haul

    Reservation Manager

    3 weeks ago

    U-Haul San Antonio, United States

    Location: · 5810 San Pedro, San Antonio, Texas 78212 United States of America · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different an ...

  • U-Haul

    Reservation Manager

    3 weeks ago

    U-Haul San Antonio, United States

    Location: · 5810 San Pedro, San Antonio, Texas 78212 United States of America · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different an ...

  • InterContinental Hotels Group

    Reservations Manager

    3 weeks ago

    InterContinental Hotels Group San Antonio, United States

    Role Purpose · Manage and oversee the effective and efficient Operational Management to guarantee the achievement of set Revenue and key driver targets. Analyze and identify trends in current business performance and implement necessary action plans to maximize revenue generation ...

  • USAA

    Head of Consumer Banking Operational Risk

    2 weeks ago

    USAA San Antonio, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • USAA

    Actuarial Analyst- P&C Actuarial Pricing and Reserving

    2 weeks ago

    USAA San Antonio, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • Six Flags Fiesta Texas

    Marketing and Sales Assistant

    2 weeks ago

    Six Flags Fiesta Texas San Antonio, United States

    Marketing and Sales Assistant · Job Type: Part- Time · Pay Rate: $14/hr. · Category: Administrative · Location: Six Flags Fiesta Texas in San Antonio, TexasWHAT WE PROVIDE: · This is a Marketing and Sales position at Six Flags Fiesta Texas, in San Antonio, TX. It features an hou ...

  • Six Flags Fiesta Texas

    Ride Operations Managerial Supervisor

    2 weeks ago

    Six Flags Fiesta Texas San Antonio, United States

    Ride Operations Managerial Supervisor · Job Type: Part- time · Pay Rate: $20/hr. · Category: Operations · Location: Six Flags Fiesta Texas in San Antonio, TexasWHAT WE PROVIDE: · This is a Ride Operations Managerial Supervisor position at Six Flags Fiesta Texas, in San Antonio, T ...

  • Six Flags Fiesta Texas

    Park Services Supervisor

    2 weeks ago

    Six Flags Fiesta Texas San Antonio, United States

    Park Services Supervisor · Job Type: Part Time - Seasonal · Pay Rate: $17/hr. · Category: Operations · Location: Six Flags Fiesta Texas in San Antonio, TexasWHAT WE PROVIDE: · This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive ho ...

  • Venergy Group LLC

    Project Manager Part Time

    3 weeks ago

    Venergy Group LLC San Antonio, United States Part time

    **SUMMARY/OVERVIEW** · This position is directly responsible for developing Request for Proposal (RFP) requirements and working collaboratively subcontractors, other Project Managers, and Site Superintendents. The Project Manager s (PM) job is to plan, budget, oversee, and docume ...

  • Hispanic Association of Colleges and Universities

    Development Coordinator

    3 weeks ago

    Hispanic Association of Colleges and Universities San Antonio, United States

    : · **SUMMARY** · The position will support needs of the Development Department, which includes the Executive Director of Development and Development Directors for Partnerships and Foundations and Annual Giving, with a focus on assisting in the coordination and facilitation of de ...

  • USAA

    Inside Sr. Property Adjuster

    3 weeks ago

    USAA San Antonio, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • Hilton Garden Inn San Antonio Downtown

    Guest Service Agent

    6 days ago

    Hilton Garden Inn San Antonio Downtown San Antonio, United States

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Peop ...

  • Broadband Telecom Services

    Osp Aerial Sub-contractor

    6 days ago

    Broadband Telecom Services San Antonio, United States Freelance

    OSP Aerial Sub-Contractor · BROADBAND TELECOM SERVICES, INC. · **Broadband Telecom Services** is a comprehensive telecommunications construction contracting company. We are growing at exciting rates and have great plans for growth. We are also classified as an Essential Business. ...

  • Red Robin at the Rim

    Host/hostess

    6 days ago

    Red Robin at the Rim San Antonio, United States

    **Hosts/Hostesses - Start at $10 per hour ** LOOKING FOR A PART TIME JOB? · - **NO EXPERIENCE NECESSARY**_ · - **CALL OR YOU CAN STOP BY**_ · - **17403 IH10 WEST; SAN ANTONIO, TX; 78257**_ · **Red Robin** isn't your typical burger restaurant. We're a team filled with unbridled en ...

  • Schlitterbahn New Braunfels

    Front Desk Supervisor

    1 week ago

    Schlitterbahn New Braunfels New Braunfels, United States Full time

    Overview:Supervises the seasonal staff and assists in representing the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns room ...

  • Touchstone Communities

    Assistant Controller

    3 weeks ago

    Touchstone Communities Alamo Heights, United States

    · Assistant Controller- San Antonio, TX · - must be based in/around the San Antonio, TX area · Role will focus on real estate and ancillary services · Make Lives Better. Be a part of something meaningful: The Touchstone Experience. · If your purpose is to Make Lives Better, w ...

  • QTC Management, Inc.

    Medical Case Specialist II- MCO

    3 weeks ago

    QTC Management, Inc. San Antonio, United States

    Who is Leidos QTC Health Services? · Leidos QTC Health Services is the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality ...

  • SeaWorld

    SWT - Resort Service PT (Discovery Point) 18

    4 days ago

    SeaWorld San Antonio, United States

    At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're ...

  • Aimbridge Hospitality

    Hotel Front Desk Manager

    1 week ago

    Aimbridge Hospitality San Antonio, United States

    Work at historical The Gunter Hotel and let your creative vibes take you to the next level. Established in 1909, this hotel has been the side of wonderful opportunities including the historical recording of blues artist Robert Johnson. Many other art Hotel, Manager, Front Desk, F ...