Scheduling Coordinator - Greenwich, United States - Home Care Connectors

Home Care Connectors

Verified Company

Greenwich, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB TITLE:
Scheduling Coordinator

Home Care Connectors LLC, Greenwich, CT 06830

JOB SUMMARY

The coordinator is responsible for matching the best caregiver with the appropriate client and managing the ongoing patient needs keeping continuity as the priority aspect of the process.

Reporting employee issues including but not limited to no call no show, unreliability, failure to follow the schedule, changes days/times of visits without notification are critical to the success of the department's standards.

QUALIFICATIONS

A minimum of Three (3) years recent experience as a scheduling coordinator in a home care agency or other healthcare field.
Excellent customer service and communication skills to provide scheduling coordination for homemakers and companions
Ability to multitask and a propensity for working with and helping people.
Must have a criminal background check.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Develops new processes to improve workflow and efficiency and reinforces compliance with existing processes.
Manage weekend schedule including but not limited to phone inquiries, callouts and patient /caregiver requests.
Receives all complaints/problems related to offhour issues or oncall.
Schedules caregivers to assist clients in a timely manner.
Notifies the appropriate and responsible staff of caregivers' emergencies, sickness, and other imminent occurrences that may affect the client.
Ensure compliance for caregivers written time off request 2 weeks or more in advance for planned time off.
Actively participate in caregiver orientation program.
Lead point of contact for clients and caregivers requesting home care.

- work with care mangers to ensure client caregiving needs are met.