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    Member Relations Manager - Austin, United States - Arcis Golf

    Arcis Golf
    Arcis Golf Austin, United States

    3 weeks ago

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    Description

    Club Location:

    Onion Creek Club - Austin, TX

    Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests.

    We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

    SUMMARY

    Markets home club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in support of the club's goals to achieve overall Membership growth.


    As a field mentor, you will provide training, guidance, and support in accomplishing the club's goals related to member programming through the lens of our pillars, club communications, and marketing to achieve overall Membership retention and growth.

    Essential Functions:


    • Establishes and maintains positive member relationships and executes new member onboarding process.
    • Responsible for building and facilitating the Club's Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.

    Work with Club's food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans.

    Attend events and functions to ensure proper execution of events.


    • Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
    • Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
    • Supports in the development and implementation of retention strategies.
    • Weekly review of revenue trackers to identify revenue and training opportunities.
    • Participate in the hiring process of new Member Relation team members and facilitate their onboarding.
    • Responsible for supporting, communicating, and adhering to the company's mission, brand and core values.

    Note:
    Other duties as assigned by supervisor or management.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    Excellent people and communication skills. Demonstrated outstanding customer service. Excellent organizational skills, attention to detail, drive and motivation. One year of golf course/private club related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance. Flexibility with schedule with evenings and weekend work required.

    LANGUAGE SKILLS

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.

    REASONING ABILITY

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    PHYSICAL DEMANDS


    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the associate is regularly required to stand, walk, and use hands and fingers to handle, or feel.

    The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

    WORK ENVIRONMENT


    The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually loud.


    Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.
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