Part Time Customer Support Representative - Lagrange - SpaceBound

    SpaceBound
    SpaceBound Lagrange

    1 day ago

    Part time $40,000 - $60,000 (USD) per year
    Description

    SpaceBound is looking for a part-time Customer Support Representative. Yes, it's a CSR stew of replying to emails, taking incoming calls, speaking with mad, sad, and sometimes happy customers working with marketplace reps and distribution companies, all for the customers benefit You'll need to be comfortable using a computer, navigating websites, while composing emails, searching for answers, all while staying cool under pressure. It is perfect for someone who enjoys helping people, solving problems, and working with a supportive team.
    Location: LaGrange, OH - No rush-hour traffic from any location

    • 20-35 Minutes from Cleveland, Westlake, North Ridgeville, Elyria, Avon, Medina, Brunswick, and Solon
    • 35-45 Minutes from Lakewood, Beachwood, Sandusky, Brecksville, Strongsville, and Solon
    Company Profile: SpaceBound is a global supplier of technology products and IT Managed Services and Services within the B2C, B2B and GovEd sectors. Privately held, SpaceBound offers a cohesive environment that embraces cutting-edge technologies. Continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence
    Work Tour: Full-Time/Long-Term Salaried Position (M-F 9a - 3p)
    Responsibilities Include, but not are limited to:
    • Provide Direct Support via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers
    • Product Returns Documenting
    • Processing and Tracking Order Cancellation, Requests, Damaged/Loss Claims, Refunds/Replacements, Payment Disputes
    • Customer Support with Product Features and Functionality
    • Internet Research on All Things Product or Marketplace Related
    • Answering Incoming Telephone Calls
    Salary: Negotiable and commensurate with experience and Midwest region cost of living scale
    Benefits:
    • Team Building Events
    • Employee Product Discounts
    • Free Wholesale Membership Plans - Costco/Sam's Club
    Work Environment:
    The Company offers a casual work environment in a modern corporate headquarters, where individuals are truly self-empowered and work as a cohesive team, ascribing to the values of servant leadership.
    Other highlights include:
    • Herman Miller Ergonomic "Resolve System" workstations
    • Fresh coffee all day
    • Free spring water
    • Stress relief snacks

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Part time customer support representative