- Always keep work area clean and neat.
- Must follow all Standards and Procedures as taught by designated trainers, Lead
- To ensure that a high standard of service is maintained throughout the Spa.
- Assist in the operations of all spa departments as required:
- Report dysfunctional equipment to Spa Operations Manager.
- To maintain inventory of supplies for the operations of the spa and fitness.
- To attend daily line-ups, weekly and monthly spa meetings.
- Will be expected to assist various demonstrations and events.
- To maintain a high standard of appearance and personal hygiene as lay down by the
- Must attend all training courses as deemed necessary and must adhere to training
- Must have the ability to courteously interact and answer all spa and hotel related
- Assist in all areas of the spa and fitness as and when necessary.
- To be adaptable and accountable for all actions.
- Will perform as a professional, with a friendly business attitude and conduct all duties
- Will be responsible for the maintaining the cleanliness of the entire Spa and Fitness
- Will have attention to detail and be able to arrange spa items in a decorative manner.
- To assist in the smooth flow of the guests' journey throughout the day.
- Will be expected to aid therapists in setting up for treatments and clearing away
- Will be expected to ensure lockers are always stocked with clean linen and remove
- Assist with cleaning of pool area outside of operating hours.
- To receive training to ensure that all-relevant legislation pertaining to the Health and
- Courtesy to guests and other members of staff always.
- To attend to guests in both the relaxation, pool area, waiting areas and fitness center
- Will perform as a professional, with a friendly business attitude and conduct all duties
- Will greet each guest with a smile and acknowledge guest even in passing.
- Will proactively offer assistance to all spa guests when necessary.
- Maintain spa facility tidy and clean based on our hygiene standards
- Ensure high knowledge of additional hotel services, Rooms, F&B etc.
- Support during all spa and fitness special events and activities as requested
- Responsible for maintaining knowledge of all spa, fitness and member activities, spa
- Handle guest complaints and inquiries in a courteous and efficient manner, informing
- Ensure high standards of personal presentation and grooming
- Attend hotel and spa & fitness training sessions when requested by management
- Maintain positive interactions with guests and maintain a positive
- Carry out any other duties and responsibilities as assigned by spa and fitness
- Positive, engaging, and energetic personality
- Able to be organized, manage time wisely and work with little to no direct supervision
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills, both written and verbal on English
- Able to handle a multitude of tasks in an intense, fast paced environment
- Excellent people skills and the ability to work under pressure and with various
- Ability to maintain a clean and professional appearance as per company policies
- Ability to stand for extended periods of time
- Multi-lingual is a plus
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Spa Attendant - Accord, United States - Inness Hospitality LLC
Description
Job Description
Job DescriptionINNESS is an intimate country refuge, hotel and restaurant located in Accord, New York. Situated on a campus of 225 pastoral acres, which include a 12-room farmhouse hotel, 28 guest cabins, restaurant, event barn, a 9-hole golf course, sporting outfitter, two swimming pools, tennis courts, walking trails, a retail home and farm shop, as well as an organic farm and orchard.
The Spa Attendant will meet and exceed guest expectations by providing efficient and
courteous spa and wellness services in accordance with Brand Ambition, Purpose, Brand
Pillar's, Values and Spirit. The Spa Attendant is responsible for, but not limited to, the overall
spa and fitness staff tidiness and appearance.
Responsibilities
Spa Retail Area
Relaxation Area
Wet Area
Fitness Center
Spa Suites
2 | Page
Management Team.
and Treatment suites, pool area, wet areas. These should be kept in a neat, tidy, and
sanitary manner in accordance with the Standards and Procedure and Health and
Safety Standards.
monitored within the spa.
Management.
satisfactorily
Required Skills● 2 Year Experience in a luxury hotel environment or similar