IT Service Desk Analyst - Milwaukee, United States - Parasol Alliance

Parasol Alliance
Parasol Alliance
Verified Company
Milwaukee, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Mission


Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures.

They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.


Responsibilities

  • Level 1 support for all client tickets.
  • Level 2 support when possible, by ability.
  • Onsite support of hardware and software.
  • Vendor contact as required to resolve tickets.
  • Ticket resolution as per the client service level agreement.
  • Detailed documentation within service tickets on issue steps and resolution.
  • Ability to follow company process and procedures.

Requirements:


  • Healthcare experience preferred; longterm healthcare support experience is a plus.
  • At least three years of level one support in an enterprise environment is required.
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • Proof of Covid19 vaccination.

Benefits

  • Cell phone/internet reimbursement
  • Medical, dental, vision, 401k
  • Unlimited paid time off
  • Certification reimbursement
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