Fine Dining Food - Los Angeles, United States - Hilton Los Angeles Universal

Hilton Los Angeles Universal
Hilton Los Angeles Universal
Verified Company
Los Angeles, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description
Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items.

This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.


Essential Job Functions

  • Greet the guests in a timely, friendly, and courteous manner, based on Hotel Standards and within the sequence of service parameters.
  • Record the detail of the order from the guests, repeating the order to the guests to check for accuracy. Input the order into the pointofsale computer to inform the kitchen of the particulars of the order being placed
  • When complete, retrieve the order from the kitchen, confirm the accuracy, lift, and deliver to the guest, based on a sequence of service parameters, along with appropriate condiments.
  • Replenish beverages as necessary and check with guests for overall satisfaction
  • Market and serve upon request any beverages, desserts, and specials of the day
  • Provide information on wine characteristics, wine production, and types of wine to guests
  • Prepare and serve wine using wine service techniques/etiquette
  • Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Check the Guest's Check for accuracy of the Charges and the Number of Guests who were charged, present the Check to the guest promptly, collect an appropriate payment, and self
- cashier.

  • Must be able to work outdoors and indoors

Qualifications, Skills, and Requirements

  • Perform any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
  • Clearing, cleaning, and resetting the tables.
  • Perform all assigned side work including replenishing condiments and restocking side stands
  • Perform other duties as requested, such as answering the telephone and taking room service orders, handling special guest requests, and greeting and seating guests according to Hilton guidelines.
  • Attend required meetings.
  • Perform all assigned side work including replenishing condiments and restocking side stands
  • Must have knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Knowledge of the appropriate table settings, service ware, and menu items.
  • Ability to read, write and speak the English language.
  • Must be able to understand menus, and special promotions, record orders, and communicate with guests to explain and record orders.
  • Ability to remember, recite and promote the variety of menu, wines, and cocktail items.
  • Ability to transport heavy large trays through a crowded room on a continuous basis throughout shift.
  • Ability to operate beverage and food equipment.
  • Wellversed on cocktails and wine pairing with meals
  • Good communication skills are required
  • Professional appearance and attitude
  • Must be of legal age to serve alcohol
  • Ability to operate a keyboard and learn Point of Sale procedures to precheck orders and close out the check.
  • Complete all additional tasks given by management.

Education
A High School diploma or equivalent is preferred.


Experience

  • A fouryear college degree preferred or equivalent education/experience.
  • One to two years of employment in hospitality preferred.

Licenses or Certificates
Must obtain any government-required licenses or certificates. Examples include a Food Handlers Certification; Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training preferred.


Physical Requirements


Sitting, walking, climbing stairs, standing, crouching, bending, stooping, grasping, pushing, pulling, near vision, far vision, hearing, talking, smell, taste, travel, and lifting may be required.


Safety Requirements


Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.

The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE.

It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager.


Grooming
All employees must maintain a neat, clean, and well-groomed appearance.

Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.


Schedule


Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

AM, PM, nights, overnights, weekends, and/or holiday availability are required.


Volunteer Commitment:

I have read, understand, and voluntarily commit myself to the general guidelines contained in this document. I also understand that this is only a basic description of my job and that it does not, nor is it intended to, outline all of the specifics of the responsibilities which I may be ex
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