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    Peer Support Team Lead - Denver, United States - Solari Corp

    Solari Corp
    Solari Corp Denver, United States

    1 week ago

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    Description

    The Job/What You'll Do:

    Provides friendly, empathetic and supportive phone line support for those who desire an authentic human connection to support them in their recovery.

    Responds to the caller by using person-first language and assertive communication. Connects with the caller's issues through mutuality and inspires hope. Assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support and/or resources. The Peer Support Specialist III offers support, not solutions. Perform follow-up calls, excels at documentation of calls and knowledge of technology systems related to the position. Mentors incoming staff and acts as a role model to the callers and to peers.

    Facilitates activities usually assigned to a leadership position within the program such as monitoring calls, providing oversight of work activities, and coaching employeesResponsibilities:

    Promotes excellent customer experience with individuals and familiesUsing their own personal experience, engages with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance and a non-judgmental attitude.

    Serves as a role model and advocates for individuals in communicating their preferences and needs.
    Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies. Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction and empowerment. Provide information about other community-based services where appropriate.
    Uses, protects and discloses individual's protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
    Documents all services and significant individual interactions in the electronic health record.

    Demonstrates the ability to identify a crisis call and follows policies and procedures for connecting crisis callers to the crisis line.

    Operates within the scope of work for a behavioral health call center; demonstrates effort toward company or call center initiatives.

    Mentors incoming staff, participates in training or activities that enhance skills as a mentor.
    Covers activities usually assigned to a leadership position for the program when requested.
    Completes quality and/or documentation audits when requested. Participates in training.

    Other duties as assignedKnowledge, Skills, Abilities:
    Knowledge of principles of recovery; Exceptional interpersonal skills; Accountable to individuals served; Empathetic; Good verbal communication skills.
    Ability to act professionally and maintains appropriate boundaries with clients and staff.

    Ability to report as scheduled to work, meetings, training, and job-related activities prepared

    Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.

    Ability to act professionally and maintains appropriate boundaries with clients and staff.
    Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.

    Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.

    Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.


    Education & Experience:


    5+ years of experience in the fieldLived personal experience with recoveryOne year of office volunteer or work experience requiredCompletion of Peer/Recovery Support Specialist Certification, requiredAssociates Degree, required or comparable combination
    We highly encourage all RMCP employees, regardless of their minimum qualifications, to apply for these opportunities.

    We truly value your experience with RMCP, and it will be taken into consideration during the application process.

    Join us in shaping the future of our organization and unlocking your full potential The candidate's applicable education and experience will determine where a candidate falls in the position range.

    Pay Range $18.29-$26.


    60 USDWorking Conditions:


    While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds.

    Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Exposure to noise typical with office operations. Ability to hear and speak.

    Who We Are & What We Offer:
    Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.

    Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need.

    Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

    Friendly work environmentGenerous paid time off (PTO)Health benefits (Medical/Dental/Vision) that start the first of the month following the hire dateCompetitive compensationConvenient office locations and Hybrid ScheduleOn-site fitness room free to all employees (Tempe Office)Basic Life InsuranceVoluntary Life, Spouse, Child InsuranceCritical Illness w/free dependentsCritical Illness SpouseShort Term & Long Term Disability
    • Starts first of the month after 90 days of employment401K & 401K Roth
    • Starts first of the month after 90 days of employmentUnited Pet CareLifeLock for identity theftLYRA EAP Program 25 free sessions for mental health per family memberSolari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws.
    At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

    We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

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