Administrative Assistant Ii - Tucson, United States - Pima County

Pima County

Verified Company

Tucson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Description:

Salary Grade: 2

Pay Range

Hiring Range:
$ $19.43 Per Hour

Full Range:
$ $22.33 Per Hour
This position requires a valid driver's license and the employee's own transportation.

Driving is only required to get to work; however, the position requires rotation between different sites, including several not on a bus route.

Duties/Responsibilities:

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

May be assigned to one or more of the following task areas or may work as a generalist:

Interaction with the public:
Responds to public and staff by providing general information pertaining to departmental or program activities;
Answers single
- and multi-line telephones, routes calls and relays messages;
Resolves routine problems in person, by phone and through correspondence with complainant;
Requests specific information by telephone;
Checks documents for completeness and accuracy and issues licenses and permits;

Keyboarding:
Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims;
Edits documents for grammar, punctuation, spelling and format;
Codes, confirms, enters, updates, and retrieves data using automated filing systems;
Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports;

Filing:
Establishes and maintains filing systems and retrieves documents from files as required;
Researches document files and automated records for specific information;

Other clerical:
Copies and distributes materials and acts as key operator for copy machine;
Reads, screens and directs mail and composes answers to routine correspondence;
Calculates fees, records payments and balances routine accounts;
Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators;

Specialized work assignments may include:
Performing moderately complex word processing activities such as preparation of charts, graphs and tables;
Transcribing a variety of correspondence, reports and documents from dictating equipment;
Scheduling and arranging meetings, conferences, interviews and other appointments;
Training other staff members in office procedures and clerical activities;
Assigning and reviewing the work of staff performing typing, filing and other routine clerical activities.

KNOWLEDGE & SKILLS:

Knowledge of:
- office practices and procedures;
- filing procedures and maintenance of files;
- data entry and review procedures;
- business English, punctuation, grammar and spelling;
- program procedures and services.

Skill in:
- operating a variety of office equipment, including typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators;
- communicating effectively;
- interacting with the public and providing customer service;
- filing documents and maintaining filing systems;
- coding, classifying and entering data into computers and verifying key entries;
- proofreading documents, computer printouts and other materials;
- preparing, typing and editing various documents;
- performing arithmetic calculations.

Some positions in this classification may also require:

Knowledge of:
- basic medical, legal or program related terminology and office procedures;
- formatting business correspondence.

Skill in:
- transcribing from dictating equipment;
- using a computer or word processor to format and edit documents;
- researching document files and automated records for specific information;
- training, assigning work to and reviewing the work of clerical support staff.

Minimum Qualifications:

Applicants will be evaluated on experience, education, and/or training. Typical training and experience would include at least three years of experience performing clerical activities for an office or
three years of experience in data entry or
an equivalent combination of training and experience.

Minimum one (1) year experience in a customer service desk environment or customer servicerelated field.
Minimum one (1) year experience in a high volume, multitasking customer service environment.
Minimum one (1) year experience with data entry.
Minimum one (1) year experience using Microsoft Office Suite.
Bilingual (English/Spanish).

Selection Procedure:

Supplemental Information:

Physical/Sensory Requirements:
Physical and sensory abilities will be determined by position.

EEO Information
:
Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political intere