Intake Coordinator/scheduler - Houston, United States - Nurturing Home Healthcare

Description

• Lively atmosphere
• Safe work environment

The Intake Coordinator/Scheduler helps to schedule and coordinate a multidisciplinary plan of care involving the treating therapist and patient/family in coordination with the physician's orders and is also responsible for QA of therapy/HHA notes.

• Schedules patient and staff appointments and enters required information in the computer system in an accurate and timely manner.
• Verifies demographic, insurance and financial information from patient or caregiver.
• Tracks various aspects of care requirements including date of care delivery, orders, supervisory visits, certification periods and rehospitalization.
• Communicates changes in orders to care delivery staff.
• Schedules staff at or above required productivity levels.
• Ensures schedules are accurate according to orders and insurance authorization.
• Monitors and reviews field staff timeliness with documentation and reports findings to management.
• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families.
• Completes thorough and accurate documentation.

• Maintain remaining visit report to ensure the approved number of visits is not exceeded
• Review caseloads to ensure that the therapist is maintaining their visits
• Maintain database pertaining to therapist caseloads and patient information
• Assist Case Managers with calls pertaining to patient therapy issues
• Contact patients/therapists as requested by Case Managers and the Administrator to discuss missed visits
• Provide support to therapists in need of assistance with scheduling patients, communication with families, etc.
• Addresses and resolves conflict issues that arise between parent and therapist
• Provide detailed information to Case Managers regarding patient assignment as needed
• Provide detailed information to Case Managers in order to assist with the assignment of admissions, evaluations or discharges.
• Assist with updates to the therapy schedule upon request and approval
• Coordinates with families and therapists to ensure coverage for patients whose therapist is unavailable, planned or unplanned.
• Maintain caseloads as needed for frequency of visits by coordinating between the family and the therapist
• Assists additional scheduling coordinators as needed/requested by Case Managers.
• Constant communication with therapists to coordinate changes to caseload due to family or company request to include frequency of visits or special requests
• Maintain the supervisor/assistant list (supervisory visits every 30 days)
• Provide information on Weekly Calls Report as needed for accurate reporting
• Accurate documentation regarding communication in each patient chart
• Other duties as deemed necessary but may not have been explicitly addressed in this job description

• Home Health Scheduling required (with Medicare systems preferred)
• Must possess and maintain good physical stamina and mental health
• Good organizational skills
• Flexible and cooperative in fulfilling role obligation

• Two (2) years of experience in a Home Health office setting
• One (1) year experience as a scheduler

• Paid time off

• 8 hour shift

• High school or equivalent (required)

• Medical terminology: 1 year (preferred)
• Computer skills: 3 years (preferred)
• Home Health Care Intake Coordinator/Scheduler: 2 years (required)