- Day to day management of reservations & pre arrival team including coaching and counseling, motivating sales, creating, and managing staffing schedules, and completing weekly operational forecast, payroll, and monthly reports.
- Lead and assist where needed with guest inquiries, convert inbound and outbound guest reservations calls, plan guest itineraries, book activity reservations, coordinate Lana'i Air, and resolve guest concerns.
- Experience with Opera required for inputting and managing reservations, building reports, managing inventory/rates
- New hire training and ongoing development on latest sales initiatives, processes, with a focus on sales and 5-star guest service
- Clear written and oral communication skills & strong organizational skills required for dissemination of information in a fast passed and frequently changing environment
- Management of guest profiles through Golden, requires certification and support to Guest Recognition specialist
- Provide support to the Reservations Coordinator role, providing coverage for the role in case of vacancy or time off. Oversight and management of cut of dates, rooming lists, assignments, and other aspects of group rooming correspondence.
- Interact & collaborate with essential operations departments to ensure guest needs are met and to deliver a superior guest experience
- Track and share Medallia, Forbes, ASPIRE scores and scores with team, providing supportive feedback and coaching on opportunities
- Interpret business Revenue analytics into meaningful action to improve performance
- Manage inventory through all distribution channels for optimal availability
- Support optimal pricing strategy, analysis, and recommendations - engage 3rd party expertise when appropriate
- Build consensus within Revenue Strategy Team to move new initiatives forward
- Support Senior DORM in leading weekly Revenue Strategy Meetings
- Experience with Key & Book4Time, Open Table preferred for dining & activities planning
- Proficiency with OPERA, Excel, and other business analytic tools such as Adobe analytics, power BI for reservations reporting
- Business owner of Opera, Key, BI tools, IDeaS Revenue Management System
- Occasional travel to Lana'i, HI or Los Angeles, CA Sales office
- Salary $65,000-$90,000
- Competitive Benefits
- Paid Time Off and Holiday Pay
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Employee Recognition Programs
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Reservations Manager - Lanai City, United States - Four Seasons Hotels Limited
Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oceanfront retreat on Hawaii's last unspoiled island. On the southeastern coast of the pristine island of Lanai, our five-star, five-diamond resort sits just a moment away from many of the most scenic spots, best reached by foot or 4-by-4, and where the Hawaii found in vintage postcards comes vibrantly to life. Spend your days lounging by our lagoon-style pools, strolling our botanical gardens, reconnecting body and spirit at Hawanawana Spa, and savouring Japanese cuisine at cliff-side NOBU LANAI. From the rugged uplands to the aquatic sanctuary of Hulopoe Bay, the opportunities for adventure - and relaxation - are endless.
Aloha Four Seasons Resorts Lana'i is seeking an Reservations and Revenue Manager. This position will be remote based.
JOIN OUR 'OHANA
Seeking a self-motivated, driven individual who possesses effective communication skills, revenue, and reservations experience, along with the ability to manage and motivate the reservations and pre arrival concierge team for two distinctive resort properties. The position is responsible for generating reservations and pre arrival ancillary revenue by coaching and counseling an experienced sales team to increase conversation rates and close new business while delivering superior guest experience.
Essential Functions:
Education: College education or equivalent experience.
Experience: Up to three years' experience in reservations, revenue, front office or concierge leadership capacity as well as experience in leading a team with Four Seasons or another related organization.
Skills and Abilities: Strong communications (telephone and in person). Strong writing and oral presentation skills. Requires knowledge of and ability to operate computer equipment and multiple programs, ability to multitask. Strong product knowledge of hotel operations, revenue, and reservation sales process.
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
FOUR SEASONS RESORTS LANA'I
On this pristine island, Four Seasons Resorts Lana'i provides a one-of-a-kind experience - presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts - frequently listed among the world's finest - Four Seasons combines the very best of Lana'i. Four Seasons Resorts Lana'i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana'i, the opportunities are endless and so are the experiences
Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us:
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FOUR SEASONS HOTELS & RESORTS
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Learn more about what it is like to work at Four Seasons, visit us:
WHAT TO EXPECT
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
