Field Operations Specialist - Austin, United States - Stryker Corporation

Stryker Corporation

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

BASIC FUNCTION
Support daily operations within their respective area with a specific focus on account coverage and supporting new

business opportunities within Stryker Sustainability Solutions, including new account implementations, collection

expansion, administrative leave, PTO, sick time coverage, performs collection assessments and customer educational

support.

RESPONSIBILITIES

Provides account coverage to ensure uninterrupted customer service and consistent collections.
Coordinates with Service Managers, Regional Service Supervisors, and Sales team for operations, planning, and

administration.

Provides Service Leadership with accountlevel information and feedback by utilizing collection assessments.
Supports projects and continuous improvement initiatives with the Service Enablement Manager.
Supports the implementation of new customer accounts and product line expansion.
Ensures effective patient, surgical and vascular care collections as related to Stryker Sustainability Solutions.
Responsible for documenting and maintaining Stryker Sustainability Solutions equipment, shipping items, and

collection areas.

Effectively builds and maintains relationships and trust in both new and existing accounts.
Interacts with staff, OR personnel, Supply Chain, EVS, Sales Reps, O.R. Management, facility champions, Hospital

Administration, and other Stryker employees, stakeholders and partners.

Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Employee Handbook.
Communicates injuries, reportable occurrences, and performance related feedback.

PHYSICAL REQUIREMENTS

Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook, Power BI and Power Point).
Must be able to communicate telephonically.
Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

MENTAL REQUIREMENTS

Effectively and efficiently work in high stress and conflict situations.
Ability to simultaneously address multiple complex problems.
Work as an integral part of a team.
Ability to interact appropriately with a variety of individuals including customers and internal partners.
Must be able to analyze and resolve nonroutine product issues using independent judgment.

SKILLS/EXPERIENCE REQUIRED

Sustainability Service background preferred
Basic knowledge of Stryker Sustainability Solutions products and programs
Excellent Leadership, Organization, and Analytical skills.
Excellent interpersonal and communication skills
Demonstrates professional work ethic and attitude at all times.
Respects patient confidentiality.
Up to 80% overnight travel required

EDUCATION/TRAINING REQUIRED

Bachelor's degree (B.S. or B.A.) in a related field preferred.

About Stryker:

Our benefits:

12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and shortterm disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker

Know someone at Stryker?
Stryker is driven to work together with our customers to make healthcare better.

Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.