Manager - New York, United States - Con Edison Company of New York

Con Edison Company of New York

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Mission Statement

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

Manage the corporate relationship with Experian. Define data fields. Manage append to internal database and manage contracts.
Collaborate with teams across Con Edison that also use Experian data (Strategic Planning, etc).
Build customer personas of key segments using Experian and/or internal CC&B data.
Integrate workstreams with CA/Advocacy and their political ideology segmentation.
Deep dive on key segments defined by CA, Marketing or other teams (political ideology groups, ''value segments'').
Measure and track key customer metrics via surveys such as the quarterly Communications Awareness study and the annual Sentiment study. Manage fielding and reporting for these studies. Summarize performance for quarterly or annual reviews.
Field ad hoc research for CA/Advocacy team.
Actively participate with the crossfunctional analytics community.

Required Education/Experience

Bachelor's Degree and 5+ years of experience in Market Research at a vendor and/or inhouse.

Relevant Work Experience

5+ years of working experience either at a research vendor, agency or in a research department. Required
Experience working with Experian data or equivalent data sources. Required
Must have excellent written and oral communication skills. Required
Experience presenting to senior management (Director and VP level). Required
Experience analyzing data tables. Required
Proficient in Excel, PowerPoint, MS Teams. Required
Experience writing survey questionnaires. Required
Must be flexible and able to handle busy work environment, requiring time management and ability to prioritize workloads. Required

Licenses & Certifications

Other Physical Demands

Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
Must be able and willing to travel within Company service territory, as needed.

Technical Difficulty Statement

Equal Opportunity Employer

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.