- Maintaining documentation of all credit card processors, including but not limited to devices, payment gateways, user portals, and troubleshooting;
- Providing guidance to internal stakeholders and clients regarding credit/debit interchange and swipe fee optimization, and cost management;
- Regularly reviewing and validating credit card data to ensure accuracy, completeness, and consistency. Identifying and rectifying data discrepancies, duplicates, and errors promptly;
- Implementing data cleansing techniques and best practices to maintain high data quality standards. Collaborating with internal teams to resolve data-related issues and streamline data management processes;
- Staying updated on industry regulations, compliance requirements, and best practices related to credit card operations and fraud prevention. Collaborating with the information security team to implement and maintain robust security measures and protocols;
- Reviewing merchant payment data from multiple card processors and developing and maintaining processes to further analyze payments data, monitoring payments costs, performing interchange analysis, and identifying payment issues and solutions;
- Working closely with information services team to ensure constituent relationship management software (ROI, Engaging Networks) holds current data;
- Flagging accounts needing additional information or further appeal;
- Analyzing, identifying, and resolving payment processing client reconciliation payments, fraudulent transactions, adjustment exceptions, rejections, and operational issues;
- Maintaining payment processing master table and update constituent address from statement carrier;
- Detecting and ensuring all payment transactions are processed accurately and in a timely manner;
- Performing various checks to prevent fraud, abuse, and escalate suspicious cases to the Incident Response Team;
- Collaborating with Donor Care as a central point of issue resolution for constituents;
- Liaising to our payment and banking vendors related to troubleshooting and issue resolution;
- Serving as the first level risk manager for the respective vendors, processors, systems, and/or networks and partner with appropriate resources to ensure all compliance, audit, and risk issues are addressed and mitigated;
- Proactively participating in continuous review and updates of current policies and procedures to ensure that they meet the changing credit card payments environment. Recommending fraud detection tools;
- Documenting all issue resolutions, maintaining accurate records, and generating reports to analyze trends and propose proactive measures to prevent future issues;
- Other duties as assigned.
- Bachelor's degree in business, Information Technology or other relevant field preferred or equivalent work experience required;
- 5 years of experience in a Fraud Specialist, Systems Analyst, or Business Analyst role. Identify fraud trends and create controls to prevent them from affecting the company's operations. Familiar with Fraud prevention tools and implementation;
- Proven experience in credit card operations, data management, fraud prevention, or a similar role;
- Working knowledge of credit card payments systems, channels, internal systems, vendor systems, regulations, and electronic network rules;
- Understand complex technical problems in relation to credit card payments and assist in architecting solutions that apply emerging technologies and processes;
- Understand CRM, eCRM software, general ledger software, transaction flows, and the interconnections;
- Experienced with BIN management and licensing along with chip/tokenization with the networks and how it coincides with card payment requirements and design;
- Solid knowledge of specific payment industry requirements such as: interchange, gateway, payment processing, one-time and recurring payments, credit card reconciliation, refunds, chargebacks, and PCI compliance;
- Professional certifications in fraud prevention, data management, or related fields a plus;
- Solid understanding of the principles of business management systems and business process workflow;
- Strong attention to detail and commitment to excellence and accuracy, demonstrated by the delivery of quality and timely outcomes;
- Ability to plan, write and oversee communications, including providing timely and accurate status updates;
- A perpetual learner and excited to experiment with new tools, processes, formats, methods, and ideas;
- Takes initiative, not afraid to fail, asks thoughtful questions and works to continuously improve processes;
- Excellent problem-solving and decision-making abilities, with a detail-oriented and proactive approach;
- Ability to work both independently and as an effective team member;
- Comfortable in a fast-paced environment with frequent deadlines; high-energy, self-motivated, and proactive;
- Ability to manage change and to facilitate smooth transitions to operations;
- Strong written and verbal communication skills;
- Strong interest in animal protection preferred.
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Specialist, Fraud Prevention - Washington, United States - Humane Society of the United States
Description
Posted Wednesday, January 24, 2024 at 5:00 AMThe general salary range for this position is $58,000-$68,000. Salary offers will be commensurate with experience, qualifications, skills, training and education.
The Humane Society of the United States (HSUS), the nation's most effective animal protection organization, is seeking a Fraud Prevention Specialist for the Technology & Information Solutions department.
As a Fraud Prevention Specialist specializing in data cleanliness and fraud detection and prevention, you will play a vital role in maintaining the integrity of our payment operations.
You will identify fraud trends and create controls to prevent them from affecting companies' operations. Solid understanding of Fraud risks and risk management processes and familiar with Fraud tool prevention and implementation.Your primary responsibilities will include monitoring and ensuring the cleanliness of credit card and other payment data, detecting, and preventing fraud, and promptly addressing any issues that may arise.
By effectively managing these crucial aspects, you will contribute to the overall success of our organization and help maintain constituent trust and satisfaction.
You will be responsible for:
Qualifications and Requirements:
Please submit your resume and cover letter in one document.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and disability, marital or parental status or protected veteran status.
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