Guest Service Associate - Prince Frederick, United States - Newport Hospitality Group, Inc.

Newport Hospitality Group, Inc.
Newport Hospitality Group, Inc.
Verified Company
Prince Frederick, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Guest Service Associate:


SpringHill Suites Prince Frederick:


75 Sherry Lane, Prince Frederick, MD, 20678:
We are seeking a friendly and customer-oriented Guest Service Associate to join our team at SpringHill Suites Prince Frederick.

The Guest Service Associate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.


Responsibilities:


  • Greet guests upon arrival and check them in using the hotel's computer system
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Assist guests with luggage and provide directions to their rooms
  • Handle guest complaints and resolve issues in a timely and professional manner
  • Process guest checkouts and collect payments
  • Maintain a clean and organized front desk area
  • Assist with other duties as assigned by management

Requirements:


  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule, including weekends and holidays
  • Proficient in Microsoft Office and hotel computer systems
  • Ability to stand for extended periods of time and lift up to 50 pounds
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