Front Desk Supervisor - Austin, United States - DoubleTree by Hilton Hotel Austin- University Area

Description

Are you passionate about hospitality and creating an unforgettable experience for the guest and leading the team? This job is for you.

• Free hotel parking, you do not have to get wet or hot\cold walking to work.
• Hilton Travel & Remington Hotels Travel benefits.

• Ability to calmly work with highdemand and/or upset guests
• Leading the team
• High work ethic and selfinitiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests
• OnQ experience is a must.

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

• 401(k)
• Flexible schedule
• Life insurance
• Paid jury duty
• Professional development assistance
• Tuition reimbursement

• Evening shift
• Morning shift

• Inperson

• Hotel: 1 year (required)
• ONQ: 1 year (required)

• Day Shift (preferred)
• Night Shift (preferred)