Customer Solutions Coordinator - Austin, United States - City of Austin

City of Austin

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Information

Posting Title

Customer Solutions Coordinator
Job Requisition Number
COA091788
Position Number

Job Type

Full-Time
Division Name
City Clerk
Minimum Qualifications

Education and/or Equivalent Experience:

Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years related experience.
Experience may substitute for education up to four (4) years.

Licenses or Certifications:

None.

Notes to ApplicantsDuties specific to this position include and are not limited to**:

Communicates, mediates, and negotiates with customers to resolve complex customer service issues.
Initiates the resolution of customer service issues.
Recommends, anticipates, resolves, and facilitates improvements to service delivery deficiencies.
Coordinates and trains personnel in effective communication/customer service/service delivery topics.
Assists in policy/procedure development and implementation processes.
Post all provided agendas publicly, physically and electronically, and adapt the website to reflect those postings.
Audit and publish electronically all provided audio files.
Perform an audit of all Boards and Commissions Annual reports and publish accordingly.
Import various "other" entity agendas and notices.

Assessment:
An assessment(s) may be administered as part of the interview process. This will be a presentation.
-
To view the City of Austin Recruitment Video, please click hereBenefits**:

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click
HERE for more information.
Pay Range

- $ $31.45
Hours

8:00 a.m. to 5:00 p.m., Monday through Friday.
This position is inperson with two days of telework upon completion of probationary period.
Job Close Date
06/04/2024
Type of Posting
External
Department
Office of the City Clerk
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
City Hall, 301 W. Second Street, Austin, TX 78701
Preferred Qualifications

Preferred Experience:

General knowledge of the City Code, Charter, State law, ordinances/resolutions, board bylaws, Texas Open Meetings Act and/or Robert's Rules of Order.
Experience in document creation, management, and dissemination, particularly within a municipal or governmental setting.
Experience with developing, coordinating, and delivering training programs and presentations.
Ability to work efficiently under tight deadlines, prioritize tasks, and manage multiple job duties while maintaining a high level of accuracy and quality.
Strong customer service orientation. Ability to establish and maintain good working relationships with the public and City employees at all levels.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Communicates, mediates, and negotiates with customers to resolve complex customer service issues.
Initiates the resolution of customer service issues.
Recommends, anticipates, resolves, and facilitates improvements to service delivery deficiencies.
Coordinates and trains personnel in effective communication/customer service/service delivery topics.
Provides information to citizens, individually and in groups, regarding organization, service array, operations, laws, policies and procedures.
Communicates with department, city public information and public education staff to promote core information/issue themes on communitywide level.
Assists in policy/procedure development and implementation processes.
Produces memos, letters, reports, other written material, or audio/visual material.

**Responsibilities

Supervision and/or Leadership Exercised**:
None.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of city practice, policy, procedure, statutes, and ordinances.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict and uncertain situations.
Skill in data analysis and problem solving.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees and the public.

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