Hourly Shift Leaders - Union, United States - Dave's Hot Chicken

Dave's Hot Chicken

Verified Company

Union, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Shift Leader is responsible and accountable for all Restaurant activities while on duty.

The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant's business plan.

They will ensure all Team Members are performing their job responsibilities and meeting expectations.

Job Expectations:

The Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.

Duties:

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Abide by and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
Communicate to their immediate Supervisor when additional training guidance and practice is needed
Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
Assign duties to specific Team Members based on role and skills
Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Ensure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touchpoint areas, and servicing restrooms
Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
Are performanceoriented and performance driven; understand performance expectations and are aware of performance results
Provide direction, supervision, and feedback to maintain levels of high productivity and Team morale
Communicate Team Member work performance to the Restaurant Management team and appropriately address performance issues
Train new and current Team Members on tasks
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
Effectively plan, organize, and implement all daily operational routines and activities
Complete all required administrative duties and daily paperwork including required checklists
Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
Effectively plan, organize, and implement all daily operational routines and activities
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire Team in all aspects of business and personnel practices
Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities
Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed.

Requirements:

Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Certified in all stations following the DHC Training Program
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods of time and work in a fastpaced environment
Ability to bend and stoop and lift lbs. comfortably
Ability to work in close quarters and around heat
Positive attitude while conducting any and all duties
Commitment to Guest satisfaction; Looks at Restaurant Operations from a Guest's point of view
Effective communicator with coworkers and the Restaurant Management Team
Excellent organization, planning, time management, delegation, and problemsolving skills

Transportation & Accessibility:

Must have reliable transportation to work, a driver's license and proof of insurance
Must have telephone or other reliable method of communicating with supervisor and coworkers.

About Dave's Hot Chicken:

Dave's Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan.

Dave, a chef trained in Thomas Keller's (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying.

The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chick