Account Manager - Indianapolis
6 hours ago
Job description
Job Description:
Title:
Account Manager - Commercial Lines
Work Mode:
Fully remote for EST/CST based candidates | Location/Supporting: Cherry Hill, NJ|
Book Focus:
Real Estate, Habitational
Please note:
If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.
Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit:
About the Role:
Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence:
Maintain technical competence and industry expertise.
Team Leadership:
Direct daily activities of the account management team.
Customer Service:
Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management:
Manage policy expirations and renewals.
Renewal Process:
Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable:
Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance:
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring:
Monitor and maintain activity/suspense to ensure timely completion.
Communication:
Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence:
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance:
Stay updated on company policies and procedures.
Continuous Improvement:
Seek and adopt best practices to improve individual and team performance.
Champion IOA Values:
Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $70,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.
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