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    Help Desk Specialist MUST HAVE TS/SCI Clearance and Security+ - Springfield, United States - A&M Technologies LLC

    A&M Technologies LLC
    A&M Technologies LLC Springfield, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Responsibilities include, but are not limited to:

    • Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services Maintains documentation and SOPs
    • Monitor and support ticket workflows
    • Review, assign, reconcile and support the management of tickets throughout their lifecycle
    • Helps coordinate with IT service providers and communicates outages and plans for recovery
    • Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of NGA IT services
    • Communicates the status and any incidents or concerns to ESC staff and other stakeholders
    • Helps coordinate with impacted mission partners and communicates outages and plans for recovery

    Position Requirements:

    • Active TS/SCI clearance and CI Poly are required
    • 8hrs shift
    • Associate Degree and 4 years Help Desk Experience or Bachelors Degree and 2 years Help Desk Experience
    • Associate degree and two years of tier 1 technical support or a bachelor's degree and one year of tier 1 technical support or equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
    • Experience monitoring operational activities of all networks
    • Experience coordinating with impacted mission partners and communication of outages and plans, perform stand up briefs to client
    • Experience Monitoring and supporting ticket workflows

    Thank you,



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