Poolside F&b Server - Sonoma, United States - MacArthur Place Hotel & Spa

Description

SUMMARY:

As a Poolside F&B Server in our hotel, you will be responsible for providing exceptional food & beverage service to our guests lounging by the swimming pool.

Your primary duty will be to take and deliver drink orders promptly and courteously, ensuring that guests have an enjoyable and relaxing experience.

You will contribute to the overall ambiance of the pool area and uphold the hotel's standards of hospitality and service excellence.

This position will report to the Restaurant Manager, Restaurant General Manager, and F&B Director.


ESSENTIAL JOB FUNCTIONS:

• Greet guests warmly as they arrive at the pool area, offering assistance with seating arrangements and providing menus.
• Approach guests proactively to take food and beverage orders, offering suggestions and describing menu specials and cocktail promotions.
• Prepare and serve a variety of food and beverages, including cocktails, beers, wines, and nonalcoholic drinks, ensuring accuracy and presentation standards.
• Monitor the pool area regularly to identify guests in need of service and respond promptly to their requests.
• Maintain cleanliness and organization in the poolside service area, including the bar, serving trays, and surrounding space.
• Monitor alcohol consumption and ensure responsible service in compliance with hotel policies and legal regulations.
• Anticipate guests' needs and provide additional amenities or services as requested, such as towels or sunscreen.
• Process guest payments accurately and efficiently, handling cash, credit cards, and room charges with attention to detail.
• Collaborate with Layla Restaurant bartenders, kitchen colleagues, and other staff members to coordinate orders, prioritize service, and maintain a smooth workflow.
• Provide assistance and information to guests regarding hotel amenities, local attractions, and other inquiries.
• Ensure that all poolside furniture and amenities are properly sanitized and cleaned.
• Adhere to all health, safety, and sanitation guidelines and regulations.
• Practice safe work habits, wear protective safety equipment, and follow SDS and OSHA standards.
• Perform other related services and duties as assigned by the supervisor and management.

REQUIREMENTS:

• Previous experience in a customer service or hospitality role, preferably in a poolside or outdoor setting.
• Excellent communication and interpersonal skills, with the ability to interact confidently and courteously with guests.
• Basic knowledge of alcoholic beverages and cocktail preparation, with a willingness to learn and adapt to new drink recipes.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fastpaced environment.
• Ability to work independently with mínimal supervision, while also collaborating effectively with team members from various hotel departments.
• Physical stamina and the ability to stand, walk, push, pull, and carry trays of food and beverages for extended periods in indoor and outdoor weather conditions.
• Ability to obtain certification in responsible food and alcohol service (e.g., RBS, ServSafe, etc.).
• Attention to detail and a commitment to cleanliness, hygiene, and presentation.
• Willingness to work flexible hours, including evenings, weekends, holidays, and alternate shifts as required.

WORK ENVIRONMENT:

• Exposure to varying indoor and outdoor conditions and temperatures is inherent in the role.

This job description outlines the essential responsibilities and qualifications for the role.

It emphasizes the importance of providing attentive service to guests while maintaining professionalism and upholding the highest standards of hospitality.

ABOUT US:

MacArthur Place boasts a rich history, originating as a family estate, vineyard, and working ranch over a century ago. Today, this picturesque setting has evolved into Sonoma's premier luxury resort and spa. From the moment you arrive at MacArthur Place, you're enveloped in an atmosphere of enchantment and exploration. Nestled amidst sprawling gardens, historic structures, meandering pathways, and cozy fire pits, every corner exudes a sense of magic.

Explore an array of exceptional dining options, 69 meticulously appointed luxury rooms, and a variety of activities ranging from wine tastings to rejuvenating spa treatments and stargazing.

Unwind in our newly reopened outdoor heated pool and fully equipped fitness center. Experience unparalleled hospitality, where personalized service anticipates your every need, allowing you to escape the pressures of everyday life.

MacArthur Place Hotel & Spa is committed to providing equal employment opportunities and fostering an inclusive environment. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other legally protected s