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    Quality Manager - Allentown, United States - The Chatham Group

    The Chatham Group
    The Chatham Group Allentown, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Quality Manager

    Location: Allentown, PA

    Reports to: Plant Manager

    Are you passionate about quality assurance and ready to take the lead in ensuring top-notch standards at a cutting-edge plastics and packaging manufacturing plant? As the Quality Manager, you'll play a pivotal role in shaping the quality culture and driving operational excellence.

    Key Responsibilities:

    Quality Assurance Leadership:

    • Drive the achievement of quality assurance operational objectives by providing strategic insights, executing action plans, and maintaining high-quality standards.
    • Identify and resolve operational challenges, conduct audits, and initiate system improvements.
    • Develop and implement quality assurance plans, including hazard analysis, control measures, and monitoring procedures.
    • Validate quality processes by establishing specifications and performance qualifications.

    Product Safety Advocate:

    • Take ownership of actions required to support product safety, including training, enforcement, and resource planning.
    • Establish statistical process controls where applicable to ensure product safety and quality.

    Customer Satisfaction and Complaint Management:

    • Oversee the management of customer complaints, ensuring thorough investigations, and implementing short-term and long-term corrective actions.
    • Maintain and report on the CAR (Corrective Action Report) database, tracking and trending complaints.
    • Manage and report on daily non-conformances during production across all shifts.
    • Lead quality-based plant projects to reduce customer complaints.

    Additional Responsibilities:

    • Conduct internal audits, track root causes, and assist in designing continuous improvement steps.
    • Manage document control for standard operating procedures (SOPs) and work instructions.
    • Provide weekly reports on plant quality through tracking and trending reports.
    • Oversee Material Review Board (MRB) and Quarantine activities.
    • Manage Pre-Delivery Shipment (PDS) sampling for required customers.
    • Ensure compliance with FDA requirements (21 CFR) for food/drug safety.
    • Stay updated on quality management trends and developments.
    • Lead the Food Safety program directive, ensuring GFSI/FSSC 22000 compliance.

    Minimum Requirements:

    • Proven experience in direct management, with a focus on professional development.
    • Excellent interpersonal skills, working effectively with employees at all levels.
    • Strong character and alignment with the company's culture.

    Required Experience & Education:

    • Bachelor's degree in engineering (e.g., QE, EE, ME) from an accredited institution.
    • Minimum of five years of experience in Quality Engineering or Quality Manager roles.

    Preferred Experience & Education:

    • Quality Certification (CQE, CQA, ASO, etc.) is preferred.
    • Industry-specific experience is a plus.
    • Experience with Quality Certification implementation and requirements is advantageous.
    • Proficiency in utilizing statistics and establishing statistical process controls for Manufacturing is preferred.

    · Want to know more about us? Read more at

    · For other open positions head to https://

    Company DescriptionThe Chatham Group is a dynamic talent acquisition firm focused on science, chemical, and technology-based industries. Our recruiters have extensive experience in these industries and understand the challenges and market dynamics. They also bring a much-needed personal focus to the hiring process. Our mission is to partner with our clients to understand individual needs, consult on the best approach, and continually modify the process to deliver the ideal employee.

    Want to know more about us? Read more at

    For other open positions head to https://

    Company Description

    The Chatham Group is a dynamic talent acquisition firm focused on science, chemical, and technology-based industries. Our recruiters have extensive experience in these industries and understand the challenges and market dynamics. They also bring a much-needed personal focus to the hiring process. Our mission is to partner with our clients to understand individual needs, consult on the best approach, and continually modify the process to deliver the ideal employee.\r
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    Want to know more about us? Read more at \r
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    For other open positions head to https://
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