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Costa Mesa

    Front Desk Supervisor - Costa Mesa, United States - Wincomehospitality

    Wincomehospitality
    Wincomehospitality Costa Mesa, United States

    2 weeks ago

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    Description

    ** Front Desk Supervisor**

    ** Avenue of the Arts Costa Mesa, a Tribute Portfolio HotelCosta Mesa, CA**

    Posted March 2, 2022

    ** Front Desk Supervisor**

    **Job Overview:**

    The ideal Front Office Supervisor candidate should have 1-2 years previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

    **WORK REQUIREMENTS:**

    Supervising Front Desk operations to ensure quality processes are being completed

    Supervising Bell/Valet Department to ensure proper operating standards, staffing, front drive control.

    Assists FDM in overall departmental management.

    Responsible for all transportation requests, coordination, and operations

    Responsible for all arrivals, in house servicing, and departures of groups

    Manages Training Standards, SOP implementation.

    Ensuring that special requests are noted and fulfilled

    Communicating with all departments regarding in house VIPs and any special requests/needs

    Supervising agents to up sell and reach goals outlined in the budget

    Interacting with team members in a professional manner, assisting other departments with necessary information

    Main liaison between front desk operations and other departments within the Hotel

    Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.

    Managing and resolving guest complaints and compliments in a professional and courteous manner

    Listening and responding to guest inquiries using a positive, clear speaking voice

    Maintaining an up to date working knowledge of all property amenities as well as any special events

    High school degree or equivalent

    Strong computer skills

    Pleasant telephone demeanor

    Opera experience preferred

    Ability to handle stressful situations in a calm, professional manner

    Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

    Must have the ability to work a varied schedule that may include evenings, weekends, and holidays

    **Physical Requirements**

    Ability to stand for entire shift

    Ability to type, standing upright for entire shift.

    Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects

    Must arrive to work well groomed, with pristine hygiene, and professional attire

    **Mental Requirements**

    Must be able to convey information and ideas clearly

    Must be able to evaluate and select among alternative courses of action quickly and accurately

    Must work well in stressful, high pressure situations

    Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

    Must be at listening to, understanding, and clarifying issues raised by co-workers and guests

    Must be able to work and understand financial information and data, and basic arithmetic functions

    Must maintain composure and objectivity under pressure

    **EDUCATION REQUIREMENTS:**

    High school diploma

    1-2 years experience as Front Desk Agent

    Previous customer/guest service experience a plus

    **EOE/M/F/D/V/SO**

    **We participate in E-Verify**

    ** Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel**

    238 Room Hotel

    **AVENUE OF THE ARTS COSTA MESA, A TRIBUTE PORTFOLIO HOTEL**

    As a Tribute Portfolio hotel, we break beyond the typical hotel experience with eclectic arts-inspired design, inventive culinary creations and an ideal location in the Theater and Arts District close to fashion-hub South Coast Plaza. We celebrate the very best in human expression. And by doing so, create the perfect space to be the very best expression of yourself. Beyond captivating design, enjoy social scenes and sincere service dedicated to helping you make the most of every moment.

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