1091-it Operations Support Administrator I - San Francisco, United States - City and County of San Francisco

City and County of San Francisco
City and County of San Francisco
Verified Company
San Francisco, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description
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Application Opening:04/22/2024

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Application Filing Deadline: 04/24/2024
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Annual Salary:$69,836 - $86,502 Annually
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Recruitment ID:RTF TEX


APPOINTMENT TYPE:


Temporary Exempt:

This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

The duration of the appointment shall not exceed 36 months.


WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.


Our Mission:

To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.


Our Vision:
We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.


We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.


Job Description Project name**:
Technology Refresh Program


Under general direction, the 1091 IT Operations Support Admin I will provide technical and operations support, systems and network administration; resolve, monitor, track and escalate IT problems and requests.

Coordination with SFPUC IT staff and other City departments; manage and maintain IT hardware and software, work on special projects as assigned
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Essential Functions:


  • Provides 100% On-Site support
  • Provides 1st problem determination and technical support for network and desktop problems
  • Logs, tracks, and monitors all problems and requests and follow up on open trouble tickets for final resolution
  • Reviews and updates help desk solutions knowledge base documentation
  • Reviews and updates operating process and procedures documentation
  • Works with remote site administrators to resolve problems and implement IT service requests
  • Performs desktop, printer, and other computer peripheral installation and supports duties as assigned
  • Provides professional, courteous, and outstanding customer service
  • Assists in Telecommute and Mobility asset management and deployments
1091 IT Operations Support Admin I performs other related duties as required.

Qualifications

Education:


Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].


Substitution:


Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).

One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.


_ Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted._

Verification of Education and Experience:


Additional Information

  • Information About The Hiring Process
  • Conviction History
  • Employee Benefits Overview
  • Equal Employment Opportunity
  • Disaster Service Worker
  • ADA Accommodation
  • Right to Work
  • Copies of Application Documents
  • Diversity Statement

HOW TO APPLY

  • Select the "I'm Interested" button and follow instructions on the screen
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.

Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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