Patient Care Coordinator - North Highlands, United States - REACH Medical Holdings

REACH Medical Holdings

Verified Company

North Highlands, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

More Information about this Job:
**Patient Care Coordinator

North Highlands, CA**
Competitive starting rates $21.

00 hr:
-
Built in Over Time after training when on your normal schedule:

Good work life balance with multiple days off in a row

The Transfer Center Coordinator Trainee is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance.

Transfer Center Coordinators will routinely interact with both external and internal customers, including but not limited to:
hospital personnel, physicians, administrators, transport vendors and other key personnel by performing the following duties.

ESSENTIAL FUNCTIONS/DUTIES

Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.

Ability to gather pertinent information to process patient transfer requests and arranging transportation
Ability to learn and comply with local EMS policies, procedure, processes, and protocols.
Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center request.
Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
Ability to track and monitors location and status of ground and air ambulances in relation to patient transfer requests.
Develops high degree of familiarity with client service area geography and medical facilities.
Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects

Ability to learn to operate technical equipment components necessary for the performance of job duties, including but not limited to:

Integrated telephone system
Computer Aided Dispatch System
Computer database maintenance and integrity
Mapping systems
Internet

Communicates professionally and effectively with:

Transport Vendors
AOCs
Hospitals
MICNs/Physicians
Transfer Centers

Documentation

Complete all cad documentation with appropriate notes and times
Grammar and spelling checked

Obtains patient demographic documentation:

Face sheet/labs/diagnostic studies/physician notes and consultations
Insurance information

Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.

QUALIFICATIONS

Experience:

Preferred 6 months to 1 year prior experience in the health care environment
Preferred 1 year customer service experience
EMS dispatch experience preferred
Knowledge of medical terminology required
Computer based phone systems, VOIP/Digital

Education:

High School diploma or equivalent.
Two year degree in related field preferred

Skills:

Credentials/Licenses:

Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience preferred
Must successfully pass the all tests associated with the PTRC internal training program.

Technical Skills:

Typing
Minimum 35/WPM net
Working knowledge of basic office equipment
Computer Aided Dispatch experience preferred.

Interpersonal Skills:

Able to maintain professionalism and effectiveness in high stress situations
Must be able to work independently with little to no supervision
Must be able to work as an integral part of a cohesive, fast paced and productive team
Excellent oral and written communications
Critical listening skills
Problem solving and conflict resolution

AATC Specific Training Academy:

All new hires must successfully attend and complete a scheduled AATC training academy. Upon completion of the AATC training academy, the Transfer Center Coordinator Trainee will be required to pass a formal skills proficiency assessment and a written exit evaluation with 80% or greater accuracy, within 6 months of hire.
Passing of these standard AATC training academy exit evaluations is a requirement to continue onthejob training and progressive duty assignments as a Transfer Center Coordinator Trainee.

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

Physical Demands:
Regularly required to use hands to finger, handle, or feel and reach with hands and arms.

Individual is frequently required to sit or stand. Individual is also required to talk and hear multiple relevant conversations simultaneously.

Individual must occasionally lift and/or move up to 10 pounds.

Specific vision ability required by this job includes the ability to adjust focus.

Mental Requirements

Decision making skills

Exhibits sound and accurate judgement

Able to read, analyze, and interpret documents; able to respond effectively to inquiries or complaints.

Must have the ability to generate reports, presentations, w