Client Experience and Administrative Coordinator - Mesa, United States - S.E.E.K. ARIZONA, LLC

Description

The Client Experience and Administrative Coordinator supports the organizational mission to provide consistent and excellent therapeutic services to client and client families, and a positive working environment for providers.

The Coordinator ensures support to prospective and current clients, as well as supporting providers with various administrative tasks. This position will operate from the clinic in Mesa, AZ to best support all functions.


_ Duties_

• In-Person and Phone Reception
• Client Intake Process Support
• Facilities and Supplies Organization/Ordering
• Data Entry
• Administrative Support

_Responsibilities:
_

• Receives incoming phone calls and directs callers to the appropriate person; support prospective clients by educating them about SEEK Arizona programs.
• Completes client intake process in collaboration with the clinical team, including supporting the completion of documentation, funding benefit verification, and assessment scheduling.
• Conduct outreach and capacity reporting to SEEK Arizona partners and community members.
• Supports shortterm scheduling tasks, such as client callouts or substitute needs.
• Completes data entry tasks related to client schedules and client profile maintenance; conducts internal audits, as needed.
• Acts as the initial reception for families as they enter the clinic; supports families with client checkin, as needed.
• Supports sorting, scanning and distributing USPS mail.
• Support facility management at the clinic by reviewing clinic needs, placing orders, organizing, and conducting safety checks; conducts outreach for any higher level facility support.
• Other administrative tasks, as assigned.

_Required Skills/Abilities:
_

• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Superior organizational and attention to detail.
• Strong analytical and problemsolving skills.
• Proficiency in Google Suite and other technologies, preferred.

_Education/Experience:
_

• Experience working in a clinic environment and with professional care providers/families.
• Experience with the ABA services and/or the client intake process, preferred.
• Experience working within Electronic Health Record system, CentralReach, preferred.