Customer Service Representative - Joliet, United States - RoadOne IntermodaLogistics

RoadOne IntermodaLogistics

Verified Company

Joliet, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

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Job description_

RoadOne is growing again We are currently seeking a full-time Customer Service Rep in our Joliet Illinois terminal, normal hours are Monday through Friday,7:00-4:00 with occasional overtime as needed.

Job Summary:

The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.

The CSR communicates with customers on their freight in regard to delays or accessorials.

Essential Functions:

Perform prompt and complete data entry
Enter accurate customer orders in computer system
Monitor ontime performance for driver delivery and pickup
Prepare tracking reports
Develop knowledge base of all customers
Develop relationships of all customers
Understand and abide by various customer requirements
Resolve customer problems promptly and efficiently
Understand the operations and rules of the various rail carriers and piers
Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
Cooperate with Revenue Team to retain and/or develop business
Trace and monitor existing loads in the system to prevent problems from occurring
Other duties as assigned

Requirements:

Experience in intermodal transportation or import/export business preferred
Excellent communication abilities, both written and verbal
Excellent computer skills
Ability to effectively multitask when necessary
Flexible; able to work in pastpaced environment
Ability to work independently and make informed decisions
Associates degree or equivalent combination of education and relative experience
Ability to work long hours/swing shift hours if necessary to handle special customer requests

RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All new hires must pass a pre-employment background check and drug screen.

Benefits: