Help Desk Support - New London, United States - Ramsoftsystems inc

Ramsoftsystems inc
Ramsoftsystems inc
Verified Company
New London, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Help Desk Support

Location (On-site, Remote, or Hybrid?): Groton/New London, CT (Onsite)

Contract Duration:
Contract until 02/22/2025

  • 13 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and reimaging of PCs/laptops, and installing and optimizing HW/SW networking products

Responsibilities:


  • Computer hardware set up, basic hardware and software troubleshooting stills
  • Provides support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products. Supports Core, server products.
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Provides followup on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Job Type:
Contract


Pay:
$ $25.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Help desk: 3 years (required)
  • Windows: 3 years (required)
Computer Support: 3 years (required)

  • Hardware and Software: 3 years (required)
  • PC/Laptops: 3 years (required)

Ability to Commute:

  • New London, CT required)

Ability to Relocate:

  • New London, CT 06340: Relocate before starting work (required)

Work Location:
In person
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